Voice analytics refers to the process of evaluating recorded calls to collect information. Voice analytical is done to improve communication and future interaction with customers. In order to resolve customer issues or concerns, resulting in increased sales as well as improved customer satisfaction, Various market players adopting smart technology of voice analytics.
This report contains market size and forecasts of Voice Analytics in Global, including the following market information:
Global Voice Analytics Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Voice Analytics market was valued at 608.4 million in 2021 and is projected to reach US$ 1226 million by 2028, at a CAGR of 10.5% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Voice Analytics include Verint Systems, NICE, Avaya, ThoughtSpot, Uniphore, Calabrio, Talkdesk, RankMiner and VoiceBase and etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Voice Analytics companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Voice Analytics Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Voice Analytics Market Segment Percentages, by Type, 2021 (%)
Cloud
On-Premises
Global Voice Analytics Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Voice Analytics Market Segment Percentages, by Application, 2021 (%)
Sentiment Analysis
Sales & Marketing
Risk & Fraud Detection
Call Monitoring
Others
Global Voice Analytics Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Voice Analytics Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Voice Analytics revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Voice Analytics revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Verint Systems
NICE
Avaya
ThoughtSpot
Uniphore
Calabrio
Talkdesk
RankMiner
VoiceBase
Beyond Verbal