Global BPO in Public Market Size, Status and Forecast 2024-2031

Report ID: 954098 | Published Date: Jan 2025 | No. of Page: 98 | Base Year: 2024 | Rating: 3.8 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global BPO in Public Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
        1.2.2 F&A Outsourcing
        1.2.3 CRM BPO
        1.2.4 HR Outsourcing
        1.2.5 Procurement Outsourcing
    1.3 Market by Application
        1.3.1 Global BPO in Public Market Share by Application: 2016 VS 2021 VS 2027
        1.3.2 Military
        1.3.3 Police
        1.3.4 Public Education
        1.3.5 Public Transit
        1.3.6 Healthcare Services
        1.3.7 Others
    1.4 Study Objectives
    1.5 Years Considered

2 Global Growth Trends
    2.1 Global BPO in Public Market Perspective (2016-2027)
    2.2 BPO in Public Growth Trends by Regions
        2.2.1 BPO in Public Market Size by Regions: 2016 VS 2021 VS 2027
        2.2.2 BPO in Public Historic Market Share by Regions (2016-2021)
        2.2.3 BPO in Public Forecasted Market Size by Regions (2022-2027)
    2.3 BPO in Public Industry Dynamic
        2.3.1 BPO in Public Market Trends
        2.3.2 BPO in Public Market Drivers
        2.3.3 BPO in Public Market Challenges
        2.3.4 BPO in Public Market Restraints

3 Competition Landscape by Key Players
    3.1 Global Top BPO in Public Players by Revenue
        3.1.1 Global Top BPO in Public Players by Revenue (2016-2021)
        3.1.2 Global BPO in Public Revenue Market Share by Players (2016-2021)
    3.2 Global BPO in Public Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
    3.3 Players Covered: Ranking by BPO in Public Revenue
    3.4 Global BPO in Public Market Concentration Ratio
        3.4.1 Global BPO in Public Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by BPO in Public Revenue in 2020
    3.5 BPO in Public Key Players Head office and Area Served
    3.6 Key Players BPO in Public Product Solution and Service
    3.7 Date of Enter into BPO in Public Market
    3.8 Mergers & Acquisitions, Expansion Plans

4 BPO in Public Breakdown Data by Type
    4.1 Global BPO in Public Historic Market Size by Type (2016-2021)
    4.2 Global BPO in Public Forecasted Market Size by Type (2022-2027)

5 BPO in Public Breakdown Data by Application
    5.1 Global BPO in Public Historic Market Size by Application (2016-2021)
    5.2 Global BPO in Public Forecasted Market Size by Application (2022-2027)

6 North America
    6.1 North America BPO in Public Market Size (2016-2027)
    6.2 North America BPO in Public Market Size by Type
        6.2.1 North America BPO in Public Market Size by Type (2016-2021)
        6.2.2 North America BPO in Public Market Size by Type (2022-2027)
        6.2.3 North America BPO in Public Market Size by Type (2016-2027)
    6.3 North America BPO in Public Market Size by Application
        6.3.1 North America BPO in Public Market Size by Application (2016-2021)
        6.3.2 North America BPO in Public Market Size by Application (2022-2027)
        6.3.3 North America BPO in Public Market Size by Application (2016-2027)
    6.4 North America BPO in Public Market Size by Country
        6.4.1 North America BPO in Public Market Size by Country (2016-2021)
        6.4.2 North America BPO in Public Market Size by Country (2022-2027)
        6.4.3 United States
        6.4.4 Canada

7 Europe
    7.1 Europe BPO in Public Market Size (2016-2027)
    7.2 Europe BPO in Public Market Size by Type
        7.2.1 Europe BPO in Public Market Size by Type (2016-2021)
        7.2.2 Europe BPO in Public Market Size by Type (2022-2027)
        7.2.3 Europe BPO in Public Market Size by Type (2016-2027)
    7.3 Europe BPO in Public Market Size by Application
        7.3.1 Europe BPO in Public Market Size by Application (2016-2021)
        7.3.2 Europe BPO in Public Market Size by Application (2022-2027)
        7.3.3 Europe BPO in Public Market Size by Application (2016-2027)
    7.4 Europe BPO in Public Market Size by Country
        7.4.1 Europe BPO in Public Market Size by Country (2016-2021)
        7.4.2 Europe BPO in Public Market Size by Country (2022-2027)
        7.4.3 Germany
        7.4.4 France
        7.4.5 U.K.
        7.4.6 Italy
        7.4.7 Russia
        7.4.8 Nordic

8 Asia-Pacific
    8.1 Asia-Pacific BPO in Public Market Size (2016-2027)
    8.2 Asia-Pacific BPO in Public Market Size by Type
        8.2.1 Asia-Pacific BPO in Public Market Size by Type (2016-2021)
        8.2.2 Asia-Pacific BPO in Public Market Size by Type (2022-2027)
        8.2.3 Asia-Pacific BPO in Public Market Size by Type (2016-2027)
    8.3 Asia-Pacific BPO in Public Market Size by Application
        8.3.1 Asia-Pacific BPO in Public Market Size by Application (2016-2021)
        8.3.2 Asia-Pacific BPO in Public Market Size by Application (2022-2027)
        8.3.3 Asia-Pacific BPO in Public Market Size by Application (2016-2027)
    8.4 Asia-Pacific BPO in Public Market Size by Region
        8.4.1 Asia-Pacific BPO in Public Market Size by Region (2016-2021)
        8.4.2 Asia-Pacific BPO in Public Market Size by Region (2022-2027)
        8.4.3 China
        8.4.4 Japan
        8.4.5 South Korea
        8.4.6 Southeast Asia
        8.4.7 India
        8.4.8 Australia

9 Latin America
    9.1 Latin America BPO in Public Market Size (2016-2027)
    9.2 Latin America BPO in Public Market Size by Type
        9.2.1 Latin America BPO in Public Market Size by Type (2016-2021)
        9.2.2 Latin America BPO in Public Market Size by Type (2022-2027)
        9.2.3 Latin America BPO in Public Market Size by Type (2016-2027)
    9.3 Latin America BPO in Public Market Size by Application
        9.3.1 Latin America BPO in Public Market Size by Application (2016-2021)
        9.3.2 Latin America BPO in Public Market Size by Application (2022-2027)
        9.3.3 Latin America BPO in Public Market Size by Application (2016-2027)
    9.4 Latin America BPO in Public Market Size by Country
        9.4.1 Latin America BPO in Public Market Size by Country (2016-2021)
        9.4.2 Latin America BPO in Public Market Size by Country (2022-2027)
        9.4.3 Mexico
        9.4.4 Brazil

10 Middle East & Africa
    10.1 Middle East & Africa BPO in Public Market Size (2016-2027)
    10.2 Middle East & Africa BPO in Public Market Size by Type
        10.2.1 Middle East & Africa BPO in Public Market Size by Type (2016-2021)
        10.2.2 Middle East & Africa BPO in Public Market Size by Type (2022-2027)
        10.2.3 Middle East & Africa BPO in Public Market Size by Type (2016-2027)
    10.3 Middle East & Africa BPO in Public Market Size by Application
        10.3.1 Middle East & Africa BPO in Public Market Size by Application (2016-2021)
        10.3.2 Middle East & Africa BPO in Public Market Size by Application (2022-2027)
        10.3.3 Middle East & Africa BPO in Public Market Size by Application (2016-2027)
    10.4 Middle East & Africa BPO in Public Market Size by Country
        10.4.1 Middle East & Africa BPO in Public Market Size by Country (2016-2021)
        10.4.2 Middle East & Africa BPO in Public Market Size by Country (2022-2027)
        10.4.3 Turkey
        10.4.4 Saudi Arabia
        10.4.5 UAE

11 Key Players Profiles
    11.1 Accenture
        11.1.1 Accenture Company Details
        11.1.2 Accenture Business Overview
        11.1.3 Accenture BPO in Public Introduction
        11.1.4 Accenture Revenue in BPO in Public Business (2016-2021)
        11.1.5 Accenture Recent Development
    11.2 Capgemini
        11.2.1 Capgemini Company Details
        11.2.2 Capgemini Business Overview
        11.2.3 Capgemini BPO in Public Introduction
        11.2.4 Capgemini Revenue in BPO in Public Business (2016-2021)
        11.2.5 Capgemini Recent Development
    11.3 IBM
        11.3.1 IBM Company Details
        11.3.2 IBM Business Overview
        11.3.3 IBM BPO in Public Introduction
        11.3.4 IBM Revenue in BPO in Public Business (2016-2021)
        11.3.5 IBM Recent Development
    11.4 Serco Global Services
        11.4.1 Serco Global Services Company Details
        11.4.2 Serco Global Services Business Overview
        11.4.3 Serco Global Services BPO in Public Introduction
        11.4.4 Serco Global Services Revenue in BPO in Public Business (2016-2021)
        11.4.5 Serco Global Services Recent Development
    11.5 TCS
        11.5.1 TCS Company Details
        11.5.2 TCS Business Overview
        11.5.3 TCS BPO in Public Introduction
        11.5.4 TCS Revenue in BPO in Public Business (2016-2021)
        11.5.5 TCS Recent Development
    11.6 Unisys
        11.6.1 Unisys Company Details
        11.6.2 Unisys Business Overview
        11.6.3 Unisys BPO in Public Introduction
        11.6.4 Unisys Revenue in BPO in Public Business (2016-2021)
        11.6.5 Unisys Recent Development
    11.7 Wipro
        11.7.1 Wipro Company Details
        11.7.2 Wipro Business Overview
        11.7.3 Wipro BPO in Public Introduction
        11.7.4 Wipro Revenue in BPO in Public Business (2016-2021)
        11.7.5 Wipro Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details
List of Tables
    Table 1. Global BPO in Public Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
    Table 2. Key Players of F&A Outsourcing
    Table 3. Key Players of CRM BPO
    Table 4. Key Players of HR Outsourcing
    Table 5. Key Players of Procurement Outsourcing
    Table 6. Global BPO in Public Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
    Table 7. Global BPO in Public Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
    Table 8. Global BPO in Public Market Size by Regions (2016-2021) & (US$ Million)
    Table 9. Global BPO in Public Market Share by Regions (2016-2021)
    Table 10. Global BPO in Public Forecasted Market Size by Regions (2022-2027) & (US$ Million)
    Table 11. Global BPO in Public Market Share by Regions (2022-2027)
    Table 12. BPO in Public Market Trends
    Table 13. BPO in Public Market Drivers
    Table 14. BPO in Public Market Challenges
    Table 15. BPO in Public Market Restraints
    Table 16. Global BPO in Public Revenue by Players (2016-2021) & (US$ Million)
    Table 17. Global BPO in Public Market Share by Players (2016-2021)
    Table 18. Global Top BPO in Public Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in BPO in Public as of 2020)
    Table 19. Ranking of Global Top BPO in Public Companies by Revenue (US$ Million) in 2020
    Table 20. Global 5 Largest Players Market Share by BPO in Public Revenue (CR5 and HHI) & (2016-2021)
    Table 21. Key Players Headquarters and Area Served
    Table 22. Key Players BPO in Public Product Solution and Service
    Table 23. Date of Enter into BPO in Public Market
    Table 24. Mergers & Acquisitions, Expansion Plans
    Table 25. Global BPO in Public Market Size by Type (2016-2021) (US$ Million)
    Table 26. Global BPO in Public Revenue Market Share by Type (2016-2021)
    Table 27. Global BPO in Public Forecasted Market Size by Type (2022-2027) (US$ Million)
    Table 28. Global BPO in Public Revenue Market Share by Type (2022-2027) & (US$ Million)
    Table 29. Global BPO in Public Market Size Share by Application (2016-2021) & (US$ Million)
    Table 30. Global BPO in Public Revenue Market Share by Application (2016-2021)
    Table 31. Global BPO in Public Forecasted Market Size by Application (2022-2027) (US$ Million)
    Table 32. Global BPO in Public Revenue Market Share by Application (2022-2027) & (US$ Million)
    Table 33. North America BPO in Public Market Size by Type (2016-2021) (US$ Million)
    Table 34. North America BPO in Public Market Size by Type (2022-2027) & (US$ Million)
    Table 35. North America BPO in Public Market Size by Application (2016-2021) (US$ Million)
    Table 36. North America BPO in Public Market Size by Application (2022-2027) & (US$ Million)
    Table 37. North America BPO in Public Market Size by Country (2016-2021) & (US$ Million) 
    Table 38. North America BPO in Public Market Size by Country (2022-2027) & (US$ Million) 
    Table 39. Europe BPO in Public Market Size by Type (2016-2021) (US$ Million)
    Table 40. Europe BPO in Public Market Size by Type (2022-2027) & (US$ Million)
    Table 41. Europe BPO in Public Market Size by Application (2016-2021) (US$ Million)
    Table 42. Europe BPO in Public Market Size by Application (2022-2027) & (US$ Million)
    Table 43. Europe BPO in Public Market Size by Country (2016-2021) & (US$ Million) 
    Table 44. Europe BPO in Public Market Size by Country (2022-2027) & (US$ Million) 
    Table 45. Asia-Pacific BPO in Public Market Size by Type (2016-2021) (US$ Million)
    Table 46. Asia-Pacific BPO in Public Market Size by Type (2022-2027) & (US$ Million)
    Table 47. Asia-Pacific BPO in Public Market Size by Application (2016-2021) (US$ Million)
    Table 48. Asia-Pacific BPO in Public Market Size by Application (2022-2027) & (US$ Million)
    Table 49. Asia-Pacific BPO in Public Market Size by Region (2016-2021) & (US$ Million) 
    Table 50. Asia-Pacific BPO in Public Market Size by Region (2022-2027) & (US$ Million) 
    Table 51. Latin America BPO in Public Market Size by Type (2016-2021) (US$ Million)
    Table 52. Latin America BPO in Public Market Size by Type (2022-2027) & (US$ Million)
    Table 53. Latin America BPO in Public Market Size by Application (2016-2021) (US$ Million)
    Table 54. Latin America BPO in Public Market Size by Application (2022-2027) & (US$ Million)
    Table 55. Latin America BPO in Public Market Size by Country (2016-2021) & (US$ Million) 
    Table 56. Latin America BPO in Public Market Size by Country (2022-2027) & (US$ Million) 
    Table 57. Middle East & Africa BPO in Public Market Size by Type (2016-2021) (US$ Million)
    Table 58. Middle East & Africa BPO in Public Market Size by Type (2022-2027) & (US$ Million)
    Table 59. Middle East & Africa BPO in Public Market Size by Application (2016-2021) (US$ Million)
    Table 60. Middle East & Africa BPO in Public Market Size by Application (2022-2027) & (US$ Million)
    Table 61. Middle East & Africa BPO in Public Market Size by Country (2016-2021) & (US$ Million) 
    Table 62. Middle East & Africa BPO in Public Market Size by Country (2022-2027) & (US$ Million) 
    Table 63. Accenture Company Details
    Table 64. Accenture Business Overview
    Table 65. Accenture BPO in Public Product
    Table 66. Accenture Revenue in BPO in Public Business (2016-2021) & (US$ Million)
    Table 67. Accenture Recent Development
    Table 68. Capgemini Company Details
    Table 69. Capgemini Business Overview
    Table 70. Capgemini BPO in Public Product
    Table 71. Capgemini Revenue in BPO in Public Business (2016-2021) & (US$ Million)
    Table 72. Capgemini Recent Development
    Table 73. IBM Company Details
    Table 74. IBM Business Overview
    Table 75. IBM BPO in Public Product
    Table 76. IBM Revenue in BPO in Public Business (2016-2021) & (US$ Million)
    Table 77. IBM Recent Development
    Table 78. Serco Global Services Company Details
    Table 79. Serco Global Services Business Overview
    Table 80. Serco Global Services BPO in Public Product
    Table 81. Serco Global Services Revenue in BPO in Public Business (2016-2021) & (US$ Million)
    Table 82. Serco Global Services Recent Development
    Table 83. TCS Company Details
    Table 84. TCS Business Overview
    Table 85. TCS BPO in Public Product
    Table 86. TCS Revenue in BPO in Public Business (2016-2021) & (US$ Million)
    Table 87. TCS Recent Development
    Table 88. Unisys Company Details
    Table 89. Unisys Business Overview
    Table 90. Unisys BPO in Public Product
    Table 91. Unisys Revenue in BPO in Public Business (2016-2021) & (US$ Million)
    Table 92. Unisys Recent Development
    Table 93. Wipro Company Details
    Table 94. Wipro Business Overview
    Table 95. Wipro BPO in Public Product
    Table 96. Wipro Revenue in BPO in Public Business (2016-2021) & (US$ Million)
    Table 97. Wipro Recent Development
    Table 98. Research Programs/Design for This Report
    Table 99. Key Data Information from Secondary Sources
    Table 100. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global BPO in Public Market Share by Type: 2020 VS 2027
    Figure 2. F&A Outsourcing Features
    Figure 3. CRM BPO Features
    Figure 4. HR Outsourcing Features
    Figure 5. Procurement Outsourcing Features
    Figure 6. Global BPO in Public Market Share by Application: 2020 VS 2027
    Figure 7. Military Case Studies
    Figure 8. Police Case Studies
    Figure 9. Public Education Case Studies
    Figure 10. Public Transit Case Studies
    Figure 11. Healthcare Services Case Studies
    Figure 12. Others Case Studies
    Figure 13. BPO in Public Report Years Considered
    Figure 14. Global BPO in Public Market Size (US$ Million), Year-over-Year: 2016-2027
    Figure 15. Global BPO in Public Market Size (US$ Million), 2016 VS 2021 VS 2027
    Figure 16. Global BPO in Public Market Share by Regions: 2020 VS 2027
    Figure 17. Global BPO in Public Market Share by Regions (2022-2027)
    Figure 18. Global BPO in Public Market Share by Players in 2020
    Figure 19. Global Top BPO in Public Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in BPO in Public as of 2020
    Figure 20. The Top 10 and 5 Players Market Share by BPO in Public Revenue in 2020
    Figure 21. Global BPO in Public Revenue Market Share by Type (2016-2021)
    Figure 22. Global BPO in Public Revenue Market Share by Type (2022-2027)
    Figure 23. North America BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 24. North America BPO in Public Market Share by Type (2016-2027)
    Figure 25. North America BPO in Public Market Share by Application (2016-2027)
    Figure 26. North America BPO in Public Market Share by Country (2016-2027)
    Figure 27. United States BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 28. Canada BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 29. Europe BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 30. Europe BPO in Public Market Share by Type (2016-2027)
    Figure 31. Europe BPO in Public Market Share by Application (2016-2027)
    Figure 32. Europe BPO in Public Market Share by Country (2016-2027)
    Figure 33. Germany BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 34. France BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 35. U.K. BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 36. Italy BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 37. Russia BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 38. Nordic BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 39. Asia-Pacific BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 40. Asia-Pacific BPO in Public Market Share by Type (2016-2027)
    Figure 41. Asia-Pacific BPO in Public Market Share by Application (2016-2027)
    Figure 42. Asia-Pacific BPO in Public Market Share by Region (2016-2027)
    Figure 43. China BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 44. Japan BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 45. South Korea BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 46. Southeast Asia BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 47. India BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 48. Australia BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 49. Latin America BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 50. Latin America BPO in Public Market Share by Type (2016-2027)
    Figure 51. Latin America BPO in Public Market Share by Application (2016-2027)
    Figure 52. Latin America BPO in Public Market Share by Country (2016-2027)
    Figure 53. Mexico BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 54. Brazil BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 55. Middle East & Africa BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 56. Middle East & Africa BPO in Public Market Share by Type (2016-2027)
    Figure 57. Middle East & Africa BPO in Public Market Share by Application (2016-2027)
    Figure 58. Middle East & Africa BPO in Public Market Share by Country (2016-2027)
    Figure 59. Turkey BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 60. Saudi Arabia BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 61. UAE BPO in Public Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 62. Accenture Revenue Growth Rate in BPO in Public Business (2016-2021)
    Figure 63. Capgemini Revenue Growth Rate in BPO in Public Business (2016-2021)
    Figure 64. IBM Revenue Growth Rate in BPO in Public Business (2016-2021)
    Figure 65. Serco Global Services Revenue Growth Rate in BPO in Public Business (2016-2021)
    Figure 66. TCS Revenue Growth Rate in BPO in Public Business (2016-2021)
    Figure 67. Unisys Revenue Growth Rate in BPO in Public Business (2016-2021)
    Figure 68. Wipro Revenue Growth Rate in BPO in Public Business (2016-2021)
    Figure 69. Bottom-up and Top-down Approaches for This Report
    Figure 70. Data Triangulation
    Figure 71. Key Executives Interviewed
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Companies Included in Reports:
Accenture
Capgemini
IBM
Serco Global Services
TCS
Unisys
Wipro
Frequently Asked Questions
BPO in Public report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
BPO in Public report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
BPO in Public report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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