Global AI in Customer Service Market Research Report 2024

Report ID: 1858455 | Published Date: Jan 2025 | No. of Page: 97 | Base Year: 2024 | Rating: 5 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global AI in Customer Service Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 On-Premise
        1.2.3 Cloud-Based
    1.3 Market by Application
        1.3.1 Global AI in Customer Service Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 Business to Business (B2B)
        1.3.3 Business to Customer (B2C)
        1.3.4 Others
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global AI in Customer Service Market Perspective (2017-2028)
    2.2 AI in Customer Service Growth Trends by Region
        2.2.1 AI in Customer Service Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 AI in Customer Service Historic Market Size by Region (2017-2022)
        2.2.3 AI in Customer Service Forecasted Market Size by Region (2023-2028)
    2.3 AI in Customer Service Market Dynamics
        2.3.1 AI in Customer Service Industry Trends
        2.3.2 AI in Customer Service Market Drivers
        2.3.3 AI in Customer Service Market Challenges
        2.3.4 AI in Customer Service Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top AI in Customer Service Players by Revenue
        3.1.1 Global Top AI in Customer Service Players by Revenue (2017-2022)
        3.1.2 Global AI in Customer Service Revenue Market Share by Players (2017-2022)
    3.2 Global AI in Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by AI in Customer Service Revenue
    3.4 Global AI in Customer Service Market Concentration Ratio
        3.4.1 Global AI in Customer Service Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by AI in Customer Service Revenue in 2021
    3.5 AI in Customer Service Key Players Head office and Area Served
    3.6 Key Players AI in Customer Service Product Solution and Service
    3.7 Date of Enter into AI in Customer Service Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 AI in Customer Service Breakdown Data by Type
    4.1 Global AI in Customer Service Historic Market Size by Type (2017-2022)
    4.2 Global AI in Customer Service Forecasted Market Size by Type (2023-2028)
5 AI in Customer Service Breakdown Data by Application
    5.1 Global AI in Customer Service Historic Market Size by Application (2017-2022)
    5.2 Global AI in Customer Service Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America AI in Customer Service Market Size (2017-2028)
    6.2 North America AI in Customer Service Market Size by Country (2017-2022)
    6.3 North America AI in Customer Service Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe AI in Customer Service Market Size (2017-2028)
    7.2 Europe AI in Customer Service Market Size by Country (2017-2022)
    7.3 Europe AI in Customer Service Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific AI in Customer Service Market Size (2017-2028)
    8.2 Asia-Pacific AI in Customer Service Market Size by Country (2017-2022)
    8.3 Asia-Pacific AI in Customer Service Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America AI in Customer Service Market Size (2017-2028)
    9.2 Latin America AI in Customer Service Market Size by Country (2017-2022)
    9.3 Latin America AI in Customer Service Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa AI in Customer Service Market Size (2017-2028)
    10.2 Middle East & Africa AI in Customer Service Market Size by Country (2017-2022)
    10.3 Middle East & Africa AI in Customer Service Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 IBM
        11.1.1 IBM Company Detail
        11.1.2 IBM Business Overview
        11.1.3 IBM AI in Customer Service Introduction
        11.1.4 IBM Revenue in AI in Customer Service Business (2017-2022)
        11.1.5 IBM Recent Development
    11.2 Ant Group
        11.2.1 Ant Group Company Detail
        11.2.2 Ant Group Business Overview
        11.2.3 Ant Group AI in Customer Service Introduction
        11.2.4 Ant Group Revenue in AI in Customer Service Business (2017-2022)
        11.2.5 Ant Group Recent Development
    11.3 Chatra
        11.3.1 Chatra Company Detail
        11.3.2 Chatra Business Overview
        11.3.3 Chatra AI in Customer Service Introduction
        11.3.4 Chatra Revenue in AI in Customer Service Business (2017-2022)
        11.3.5 Chatra Recent Development
    11.4 ClickDesk
        11.4.1 ClickDesk Company Detail
        11.4.2 ClickDesk Business Overview
        11.4.3 ClickDesk AI in Customer Service Introduction
        11.4.4 ClickDesk Revenue in AI in Customer Service Business (2017-2022)
        11.4.5 ClickDesk Recent Development
    11.5 Freshworks
        11.5.1 Freshworks Company Detail
        11.5.2 Freshworks Business Overview
        11.5.3 Freshworks AI in Customer Service Introduction
        11.5.4 Freshworks Revenue in AI in Customer Service Business (2017-2022)
        11.5.5 Freshworks Recent Development
    11.6 Huawei
        11.6.1 Huawei Company Detail
        11.6.2 Huawei Business Overview
        11.6.3 Huawei AI in Customer Service Introduction
        11.6.4 Huawei Revenue in AI in Customer Service Business (2017-2022)
        11.6.5 Huawei Recent Development
    11.7 Kayako
        11.7.1 Kayako Company Detail
        11.7.2 Kayako Business Overview
        11.7.3 Kayako AI in Customer Service Introduction
        11.7.4 Kayako Revenue in AI in Customer Service Business (2017-2022)
        11.7.5 Kayako Recent Development
    11.8 LivePerson
        11.8.1 LivePerson Company Detail
        11.8.2 LivePerson Business Overview
        11.8.3 LivePerson AI in Customer Service Introduction
        11.8.4 LivePerson Revenue in AI in Customer Service Business (2017-2022)
        11.8.5 LivePerson Recent Development
    11.9 Olark
        11.9.1 Olark Company Detail
        11.9.2 Olark Business Overview
        11.9.3 Olark AI in Customer Service Introduction
        11.9.4 Olark Revenue in AI in Customer Service Business (2017-2022)
        11.9.5 Olark Recent Development
    11.10 Provide Support
        11.10.1 Provide Support Company Detail
        11.10.2 Provide Support Business Overview
        11.10.3 Provide Support AI in Customer Service Introduction
        11.10.4 Provide Support Revenue in AI in Customer Service Business (2017-2022)
        11.10.5 Provide Support Recent Development
    11.11 Salesforce Essentials
        11.11.1 Salesforce Essentials Company Detail
        11.11.2 Salesforce Essentials Business Overview
        11.11.3 Salesforce Essentials AI in Customer Service Introduction
        11.11.4 Salesforce Essentials Revenue in AI in Customer Service Business (2017-2022)
        11.11.5 Salesforce Essentials Recent Development
    11.12 SnapEngage
        11.12.1 SnapEngage Company Detail
        11.12.2 SnapEngage Business Overview
        11.12.3 SnapEngage AI in Customer Service Introduction
        11.12.4 SnapEngage Revenue in AI in Customer Service Business (2017-2022)
        11.12.5 SnapEngage Recent Development
    11.13 Solvvy
        11.13.1 Solvvy Company Detail
        11.13.2 Solvvy Business Overview
        11.13.3 Solvvy AI in Customer Service Introduction
        11.13.4 Solvvy Revenue in AI in Customer Service Business (2017-2022)
        11.13.5 Solvvy Recent Development
    11.14 Tidio
        11.14.1 Tidio Company Detail
        11.14.2 Tidio Business Overview
        11.14.3 Tidio AI in Customer Service Introduction
        11.14.4 Tidio Revenue in AI in Customer Service Business (2017-2022)
        11.14.5 Tidio Recent Development
    11.15 Udesk
        11.15.1 Udesk Company Detail
        11.15.2 Udesk Business Overview
        11.15.3 Udesk AI in Customer Service Introduction
        11.15.4 Udesk Revenue in AI in Customer Service Business (2017-2022)
        11.15.5 Udesk Recent Development
    11.16 Userlike
        11.16.1 Userlike Company Detail
        11.16.2 Userlike Business Overview
        11.16.3 Userlike AI in Customer Service Introduction
        11.16.4 Userlike Revenue in AI in Customer Service Business (2017-2022)
        11.16.5 Userlike Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global AI in Customer Service Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of On-Premise
    Table 3. Key Players of Cloud-Based
    Table 4. Global AI in Customer Service Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 5. Global AI in Customer Service Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global AI in Customer Service Market Size by Region (2017-2022) & (US$ Million)
    Table 7. Global AI in Customer Service Market Share by Region (2017-2022)
    Table 8. Global AI in Customer Service Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 9. Global AI in Customer Service Market Share by Region (2023-2028)
    Table 10. AI in Customer Service Market Trends
    Table 11. AI in Customer Service Market Drivers
    Table 12. AI in Customer Service Market Challenges
    Table 13. AI in Customer Service Market Restraints
    Table 14. Global AI in Customer Service Revenue by Players (2017-2022) & (US$ Million)
    Table 15. Global AI in Customer Service Market Share by Players (2017-2022)
    Table 16. Global Top AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI in Customer Service as of 2021)
    Table 17. Ranking of Global Top AI in Customer Service Companies by Revenue (US$ Million) in 2021
    Table 18. Global 5 Largest Players Market Share by AI in Customer Service Revenue (CR5 and HHI) & (2017-2022)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players AI in Customer Service Product Solution and Service
    Table 21. Date of Enter into AI in Customer Service Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global AI in Customer Service Market Size by Type (2017-2022) & (US$ Million)
    Table 24. Global AI in Customer Service Revenue Market Share by Type (2017-2022)
    Table 25. Global AI in Customer Service Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 26. Global AI in Customer Service Revenue Market Share by Type (2023-2028)
    Table 27. Global AI in Customer Service Market Size by Application (2017-2022) & (US$ Million)
    Table 28. Global AI in Customer Service Revenue Market Share by Application (2017-2022)
    Table 29. Global AI in Customer Service Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 30. Global AI in Customer Service Revenue Market Share by Application (2023-2028)
    Table 31. North America AI in Customer Service Market Size by Country (2017-2022) & (US$ Million)
    Table 32. North America AI in Customer Service Market Size by Country (2023-2028) & (US$ Million)
    Table 33. Europe AI in Customer Service Market Size by Country (2017-2022) & (US$ Million)
    Table 34. Europe AI in Customer Service Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Asia-Pacific AI in Customer Service Market Size by Region (2017-2022) & (US$ Million)
    Table 36. Asia-Pacific AI in Customer Service Market Size by Region (2023-2028) & (US$ Million)
    Table 37. Latin America AI in Customer Service Market Size by Country (2017-2022) & (US$ Million)
    Table 38. Latin America AI in Customer Service Market Size by Country (2023-2028) & (US$ Million)
    Table 39. Middle East & Africa AI in Customer Service Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Middle East & Africa AI in Customer Service Market Size by Country (2023-2028) & (US$ Million)
    Table 41. IBM Company Detail
    Table 42. IBM Business Overview
    Table 43. IBM AI in Customer Service Product
    Table 44. IBM Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 45. IBM Recent Development
    Table 46. Ant Group Company Detail
    Table 47. Ant Group Business Overview
    Table 48. Ant Group AI in Customer Service Product
    Table 49. Ant Group Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 50. Ant Group Recent Development
    Table 51. Chatra Company Detail
    Table 52. Chatra Business Overview
    Table 53. Chatra AI in Customer Service Product
    Table 54. Chatra Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 55. Chatra Recent Development
    Table 56. ClickDesk Company Detail
    Table 57. ClickDesk Business Overview
    Table 58. ClickDesk AI in Customer Service Product
    Table 59. ClickDesk Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 60. ClickDesk Recent Development
    Table 61. Freshworks Company Detail
    Table 62. Freshworks Business Overview
    Table 63. Freshworks AI in Customer Service Product
    Table 64. Freshworks Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 65. Freshworks Recent Development
    Table 66. Huawei Company Detail
    Table 67. Huawei Business Overview
    Table 68. Huawei AI in Customer Service Product
    Table 69. Huawei Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 70. Huawei Recent Development
    Table 71. Kayako Company Detail
    Table 72. Kayako Business Overview
    Table 73. Kayako AI in Customer Service Product
    Table 74. Kayako Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 75. Kayako Recent Development
    Table 76. LivePerson Company Detail
    Table 77. LivePerson Business Overview
    Table 78. LivePerson AI in Customer Service Product
    Table 79. LivePerson Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 80. LivePerson Recent Development
    Table 81. Olark Company Detail
    Table 82. Olark Business Overview
    Table 83. Olark AI in Customer Service Product
    Table 84. Olark Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 85. Olark Recent Development
    Table 86. Provide Support Company Detail
    Table 87. Provide Support Business Overview
    Table 88. Provide Support AI in Customer Service Product
    Table 89. Provide Support Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 90. Provide Support Recent Development
    Table 91. Salesforce Essentials Company Detail
    Table 92. Salesforce Essentials Business Overview
    Table 93. Salesforce Essentials AI in Customer ServiceProduct
    Table 94. Salesforce Essentials Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 95. Salesforce Essentials Recent Development
    Table 96. SnapEngage Company Detail
    Table 97. SnapEngage Business Overview
    Table 98. SnapEngage AI in Customer ServiceProduct
    Table 99. SnapEngage Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 100. SnapEngage Recent Development
    Table 101. Solvvy Company Detail
    Table 102. Solvvy Business Overview
    Table 103. Solvvy AI in Customer ServiceProduct
    Table 104. Solvvy Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 105. Solvvy Recent Development
    Table 106. Tidio Company Detail
    Table 107. Tidio Business Overview
    Table 108. Tidio AI in Customer ServiceProduct
    Table 109. Tidio Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 110. Tidio Recent Development
    Table 111. Udesk Company Detail
    Table 112. Udesk Business Overview
    Table 113. Udesk AI in Customer ServiceProduct
    Table 114. Udesk Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 115. Udesk Recent Development
    Table 116. Userlike Company Detail
    Table 117. Userlike Business Overview
    Table 118. Userlike AI in Customer ServiceProduct
    Table 119. Userlike Revenue in AI in Customer Service Business (2017-2022) & (US$ Million)
    Table 120. Userlike Recent Development
    Table 121. Research Programs/Design for This Report
    Table 122. Key Data Information from Secondary Sources
    Table 123. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global AI in Customer Service Market Share by Type: 2021 VS 2028
    Figure 2. On-Premise Features
    Figure 3. Cloud-Based Features
    Figure 4. Global AI in Customer Service Market Share by Application in 2021 & 2028
    Figure 5. Business to Business (B2B) Case Studies
    Figure 6. Business to Customer (B2C) Case Studies
    Figure 7. Others Case Studies
    Figure 8. AI in Customer Service Report Years Considered
    Figure 9. Global AI in Customer Service Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 10. Global AI in Customer Service Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 11. Global AI in Customer Service Market Share by Region: 2021 VS 2028
    Figure 12. Global AI in Customer Service Market Share by Players in 2021
    Figure 13. Global Top AI in Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI in Customer Service as of 2021)
    Figure 14. The Top 10 and 5 Players Market Share by AI in Customer Service Revenue in 2021
    Figure 15. North America AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 16. North America AI in Customer Service Market Share by Country (2017-2028)
    Figure 17. United States AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 18. Canada AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 19. Europe AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 20. Europe AI in Customer Service Market Share by Country (2017-2028)
    Figure 21. Germany AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. France AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. U.K. AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. Italy AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. Russia AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Nordic Countries AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Asia-Pacific AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. Asia-Pacific AI in Customer Service Market Share by Region (2017-2028)
    Figure 29. China AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. Japan AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. South Korea AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. Southeast Asia AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. India AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. Australia AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Latin America AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. Latin America AI in Customer Service Market Share by Country (2017-2028)
    Figure 37. Mexico AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Brazil AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Middle East & Africa AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Middle East & Africa AI in Customer Service Market Share by Country (2017-2028)
    Figure 41. Turkey AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Saudi Arabia AI in Customer Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. IBM Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 44. Ant Group Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 45. Chatra Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 46. ClickDesk Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 47. Freshworks Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 48. Huawei Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 49. Kayako Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 50. LivePerson Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 51. Olark Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 52. Provide Support Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 53. Salesforce Essentials Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 54. SnapEngage Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 55. Solvvy Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 56. Tidio Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 57. Udesk Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 58. Userlike Revenue Growth Rate in AI in Customer Service Business (2017-2022)
    Figure 59. Bottom-up and Top-down Approaches for This Report
    Figure 60. Data Triangulation
    Figure 61. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
IBM
Ant Group
Chatra
ClickDesk
Freshworks
Huawei
Kayako
LivePerson
Olark
Provide Support
Salesforce Essentials
SnapEngage
Solvvy
Tidio
Udesk
Userlike
Frequently Asked Questions
AI in Customer Service report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
AI in Customer Service report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
AI in Customer Service report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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