List of Tables
    Table 1. Cloud-Based Contact Centers Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
    Table 2. Cloud-Based Contact Centers Market Trends
    Table 3. Cloud-Based Contact Centers Market Drivers
    Table 4. Cloud-Based Contact Centers Market Challenges
    Table 5. Cloud-Based Contact Centers Market Restraints
    Table 6. Global Cloud-Based Contact Centers Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 7. United States Cloud-Based Contact Centers Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 8. Global Cloud-Based Contact Centers Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 9. United States Cloud-Based Contact Centers Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 10. Top Cloud-Based Contact Centers Companies in Global Market, Ranking by Revenue (2021)
    Table 11. Global Cloud-Based Contact Centers Revenue by Player, (US$ Million), 2017-2022
    Table 12. Global Cloud-Based Contact Centers Revenue Share by Player, 2017-2022
    Table 13. Global Cloud-Based Contact Centers Companies Market Concentration Ratio (CR5 and HHI)
    Table 14. Global Cloud-Based Contact Centers by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud-Based Contact Centers as of 2021)
    Table 15. Top Players of Cloud-Based Contact Centers in Global Market, Headquarters and Area Served
    Table 16. Companies Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million) Type
    Table 17. Date of International Companies Enter into Cloud-Based Contact Centers Market
    Table 18. Companies Mergers & Acquisitions, Expansion Plans
    Table 19. Top Cloud-Based Contact Centers Players in United States Market, Ranking by Revenue (2021)
    Table 20. United States Cloud-Based Contact Centers Revenue by Players, (US$ Million), 2020, 2021 & 2022
    Table 21. United States Cloud-Based Contact Centers Revenue Share by Players, 2020, 2021 & 2022
    Table 22. Global Cloud-Based Contact Centers Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
    Table 23. Global Cloud-Based Contact Centers Market Size by Region (2017-2022) & (US$ Million)
    Table 24. Global Cloud-Based Contact Centers Market Size Forecast by Region (2023-2028) & (US$ Million)
    Table 25. North America Cloud-Based Contact Centers Sales in Value by Country (2017-2028) & (US$ Million)
    Table 26. Asia Pacific Cloud-Based Contact Centers Sales in Value by Region (2017-2028) & (US$ Million)
    Table 27. Europe Cloud-Based Contact Centers Sales in Value by Country (2017-2028) & (US$ Million)
    Table 28. Latin Americaa Cloud-Based Contact Centers Sales in Value by Country (2017-2028) & (US$ Million)
    Table 29. Middle East and Africa Cloud-Based Contact Centers Sales in Value by Country (2017-2028) & (US$ Million)
    Table 30. 8x8, Inc Company Details
    Table 31. 8x8, Inc Business Overview
    Table 32. 8x8, Inc Cloud-Based Contact Centers Product
    Table 33. 8x8, Inc Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 34. 8x8, Inc Recent Development
    Table 35. Five9, Inc Company Details
    Table 36. Five9, Inc Business Overview
    Table 37. Five9, Inc Cloud-Based Contact Centers Product
    Table 38. Five9, Inc Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 39. Five9, Inc Recent Development
    Table 40. Cisco Systems Company Details
    Table 41. Cisco Systems Business Overview
    Table 42. Cisco Systems Cloud-Based Contact Centers Product
    Table 43. Cisco Systems Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 44. Cisco Systems Recent Development
    Table 45. Genesys Telecommunications Laboratories Company Details
    Table 46. Genesys Telecommunications Laboratories Business Overview
    Table 47. Genesys Telecommunications Laboratories Cloud-Based Contact Centers Product
    Table 48. Genesys Telecommunications Laboratories Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 49. Genesys Telecommunications Laboratories Recent Development
    Table 50. Oracle Company Details
    Table 51. Oracle Business Overview
    Table 52. Oracle Cloud-Based Contact Centers Product
    Table 53. Oracle Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 54. Oracle Recent Development
    Table 55. Nice-Systems Company Details
    Table 56. Nice-Systems Business Overview
    Table 57. Nice-Systems Cloud-Based Contact Centers Product
    Table 58. Nice-Systems Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 59. Nice-Systems Recent Development
    Table 60. Newvoicemedia Company Details
    Table 61. Newvoicemedia Business Overview
    Table 62. Newvoicemedia Cloud-Based Contact Centers Product
    Table 63. Newvoicemedia Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 64. Newvoicemedia Recent Development
    Table 65. 3clogic Company Details
    Table 66. 3clogic Business Overview
    Table 67. 3clogic Cloud-Based Contact Centers Product
    Table 68. 3clogic Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 69. 3clogic Recent Development
    Table 70. Connect First Company Details
    Table 71. Connect First Business Overview
    Table 72. Connect First Cloud-Based Contact Centers Product
    Table 73. Connect First Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 74. Connect First Recent Development
    Table 75. Aspect Software Company Details
    Table 76. Aspect Software Business Overview
    Table 77. Aspect Software Cloud-Based Contact Centers Product
    Table 78. Aspect Software Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 79. Aspect Software Recent Development
    Table 80. Incontact Company Details
    Table 81. Incontact Business Overview
    Table 82. Incontact Cloud-Based Contact Centers Product
    Table 83. Incontact Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 84. Incontact Recent Development
    Table 85. Interactive Intelligence Group Company Details
    Table 86. Interactive Intelligence Group Business Overview
    Table 87. Interactive Intelligence Group Cloud-Based Contact Centers Product
    Table 88. Interactive Intelligence Group Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 89. Interactive Intelligence Group Recent Development
    Table 90. Broadsoft Company Details
    Table 91. Broadsoft Business Overview
    Table 92. Broadsoft Cloud-Based Contact Centers Product
    Table 93. Broadsoft Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 94. Broadsoft Recent Development
    Table 95. West Corporation Company Details
    Table 96. West Corporation Business Overview
    Table 97. West Corporation Cloud-Based Contact Centers Product
    Table 98. West Corporation Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 99. West Corporation Recent Development
    Table 100. Liveops Cloud Company Details
    Table 101. Liveops Cloud Business Overview
    Table 102. Liveops Cloud Cloud-Based Contact Centers Product
    Table 103. Liveops Cloud Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 104. Liveops Cloud Recent Development
    Table 105. Evolve IP Company Details
    Table 106. Evolve IP Business Overview
    Table 107. Evolve IP Cloud-Based Contact Centers Product
    Table 108. Evolve IP Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 109. Evolve IP Recent Development
    Table 110. Mitel Networks Company Details
    Table 111. Mitel Networks Business Overview
    Table 112. Mitel Networks Cloud-Based Contact Centers Product
    Table 113. Mitel Networks Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 114. Mitel Networks Recent Development
    Table 115. Ozonetel Systems Company Details
    Table 116. Ozonetel Systems Business Overview
    Table 117. Ozonetel Systems Cloud-Based Contact Centers Product
    Table 118. Ozonetel Systems Revenue in Cloud-Based Contact Centers Business (2017-2022) & (US$ Million)
    Table 119. Ozonetel Systems Recent Development
    Table 120. Research Programs/Design for This Report
    Table 121. Key Data Information from Secondary Sources
    Table 122. Key Data Information from Primary Sources
List of Figures
    Figure 1. Cloud-Based Contact Centers Product Picture
    Figure 2. Global Cloud-Based Contact Centers Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 3. Global Cloud-Based Contact Centers Market Size 2017-2028 (US$ Million)
    Figure 4. United States Cloud-Based Contact Centers Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 5. United States Cloud-Based Contact Centers Market Size 2017-2028 (US$ Million)
    Figure 6. United States Cloud-Based Contact Centers Market Share in Global 2017-2028
    Figure 7. Cloud-Based Contact Centers Report Years Considered
    Figure 8. Product Picture of Automatic Call Distribution (ACD)
    Figure 9. Product Picture of Agent Performance Optimization (APO)
    Figure 10. Product Picture of Dialers
    Figure 11. Product Picture of Interactive Voice Response (IVR)
    Figure 12. Product Picture of Computer Telephony Integration (CTI)
    Figure 13. Product Picture of Other
    Figure 14. Global Cloud-Based Contact Centers Market Share by Type in 2022 & 2028
    Figure 15. Global Cloud-Based Contact Centers Market Size by Type (2017-2028) & (US$ Million)
    Figure 16. Global Cloud-Based Contact Centers Market Share by Type (2017-2028)
    Figure 17. United States Cloud-Based Contact Centers Market Share by Type in 2022 & 2028
    Figure 18. United States Cloud-Based Contact Centers Market Size by Type (2017-2028) & (US$ Million)
    Figure 19. United States Cloud-Based Contact Centers Market Share by Type (2017-2028)
    Figure 20. Product Picture of BFSI
    Figure 21. Product Picture of IT and Telecom
    Figure 22. Product Picture of Retail
    Figure 23. Product Picture of Government and Public Sector
    Figure 24. Product Picture of Healthcare and Life Sciences
    Figure 25. Product Picture of Manufacturing
    Figure 26. Product Picture of Other
    Figure 27. Global Cloud-Based Contact Centers Market Share by Application in 2022 & 2028
    Figure 28. Global Cloud-Based Contact Centers Market Size by Application (2017-2028) & (US$ Million)
    Figure 29. Global Cloud-Based Contact Centers Market Share by Application (2017-2028)
    Figure 30. United States Cloud-Based Contact Centers Market Share by Application in 2022 & 2028
    Figure 31. United States Cloud-Based Contact Centers Market Size by Application (2017-2028) & (US$ Million)
    Figure 32. United States Cloud-Based Contact Centers Market Share by Application (2017-2028)
    Figure 33. North America Cloud-Based Contact Centers Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 34. U.S. Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 35. Canada Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 36. Europe Cloud-Based Contact Centers Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 37. Germany Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 38. France Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 39. U.K. Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 40. Italy Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 41. Russia Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 42. Asia-Pacific Cloud-Based Contact Centers Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 43. China Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 44. Japan Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 45. South Korea Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 46. India Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 47. Australia Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 48. Taiwan Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 49. Indonesia Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 50. Thailand Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 51. Malaysia Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 52. Philippines Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 53. Latin America Cloud-Based Contact Centers Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 54. Mexico Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 55. Brazil Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 56. Argentina Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 57. Middle East & Africa Cloud-Based Contact Centers Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 58. Turkey Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 59. Saudi Arabia Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 60. U.A.E Cloud-Based Contact Centers Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 61. 8x8, Inc Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 62. Five9, Inc Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 63. Cisco Systems Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 64. Genesys Telecommunications Laboratories Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 65. Oracle Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 66. Nice-Systems Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 67. Newvoicemedia Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 68. 3clogic Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 69. Connect First Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 70. Aspect Software Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 71. Incontact Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 72. Interactive Intelligence Group Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 73. Broadsoft Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 74. West Corporation Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 75. Liveops Cloud Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 76. Evolve IP Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 77. Mitel Networks Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 78. Ozonetel Systems Revenue Growth Rate in Cloud-Based Contact Centers Business (2017-2022)
    Figure 79. Bottom-up and Top-down Approaches for This Report
    Figure 80. Data Triangulation
    Figure 81. Key Executives Interviewed