Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Global and United States Contact Center as a Service Market Report & Forecast 2023-2028

Report ID: 1789829 | Published Date: Feb 2025 | No. of Page: 120 | Base Year: 2024 | Rating: 4.7 | Webstory: Check our Web story
1 Study Coverage
    1.1 Contact Center as a Service Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million) Introduction
    1.2 Global Contact Center as a Service Outlook 2017 VS 2022 VS 2028
        1.2.1 Global Contact Center as a Service Market Size for the Year 2017-2028
        1.2.2 Global Contact Center as a Service Market Size for the Year 2017-2028
    1.3 Contact Center as a Service Market Size, United States VS Global, 2017 VS 2022 VS 2028
        1.3.1 The Market Share of United States Contact Center as a Service in Global, 2017 VS 2022 VS 2028
        1.3.2 The Growth Rate of Contact Center as a Service Market Size, United States VS Global, 2017 VS 2022 VS 2028
    1.4 Contact Center as a Service Market Dynamics
        1.4.1 Contact Center as a Service Industry Trends
        1.4.2 Contact Center as a Service Market Drivers
        1.4.3 Contact Center as a Service Market Challenges
        1.4.4 Contact Center as a Service Market Restraints
    1.5 Study Objectives
    1.6 Years Considered
2 Contact Center as a Service by Type
    2.1 Contact Center as a Service Market Segment by Type
        2.1.1 Onshore Outsourcing
        2.1.2 Offshore Outsourcing
    2.2 Global Contact Center as a Service Market Size by Type (2017, 2022 & 2028)
    2.3 Global Contact Center as a Service Market Size by Type (2017-2028)
    2.4 United States Contact Center as a Service Market Size by Type (2017, 2022 & 2028)
    2.5 United States Contact Center as a Service Market Size by Type (2017-2028)
3 Contact Center as a Service by Application
    3.1 Contact Center as a Service Market Segment by Application
        3.1.1 Telecom & IT
        3.1.2 BFSI
        3.1.3 Healthcare & Life Sciences
        3.1.4 Government & Public
        3.1.5 Retail & Consumer Goods
        3.1.6 Others
    3.2 Global Contact Center as a Service Market Size by Application (2017, 2022 & 2028)
    3.3 Global Contact Center as a Service Market Size by Application (2017-2028)
    3.4 United States Contact Center as a Service Market Size by Application (2017, 2022 & 2028)
    3.5 United States Contact Center as a Service Market Size by Application (2017-2028)
4 Global Contact Center as a Service Competitor Landscape by Company
    4.1 Global Contact Center as a Service Market Size by Company
        4.1.1 Top Global Contact Center as a Service Companies Ranked by Revenue (2021)
        4.1.2 Global Contact Center as a Service Revenue by Player (2017-2022)
    4.2 Global Contact Center as a Service Concentration Ratio (CR)
        4.2.1 Contact Center as a Service Market Concentration Ratio (CR) (2017-2022)
        4.2.2 Global Top 5 and Top 10 Largest Companies of Contact Center as a Service in 2021
        4.2.3 Global Contact Center as a Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    4.3 Global Contact Center as a Service Headquarters, Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million) Type
        4.3.1 Global Contact Center as a Service Headquarters and Area Served
        4.3.2 Global Contact Center as a Service Companies Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million) Type
        4.3.3 Date of International Companies Enter into Contact Center as a Service Market
    4.4 Companies Mergers & Acquisitions, Expansion Plans
    4.5 United States Contact Center as a Service Market Size by Company
        4.5.1 Top Contact Center as a Service Players in United States, Ranked by Revenue (2021)
        4.5.2 United States Contact Center as a Service Revenue by Players (2020, 2021 & 2022)
5 Global Contact Center as a Service Market Size by Region
    5.1 Global Contact Center as a Service Market Size by Region: 2017 VS 2022 VS 2028
    5.2 Global Contact Center as a Service Market Size by Region (2017-2028)
        5.2.1 Global Contact Center as a Service Market Size by Region: 2017-2022
        5.2.2 Global Contact Center as a Service Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
    6.1 North America
        6.1.1 North America Contact Center as a Service Market Size YoY Growth 2017-2028
        6.1.2 North America Contact Center as a Service Market Facts & Figures by Country (2017, 2022 & 2028)
        6.1.3 U.S.
        6.1.4 Canada
    6.2 Asia-Pacific
        6.2.1 Asia-Pacific Contact Center as a Service Market Size YoY Growth 2017-2028
        6.2.2 Asia-Pacific Contact Center as a Service Market Facts & Figures by Region (2017, 2022 & 2028)
        6.2.3 China
        6.2.4 Japan
        6.2.5 South Korea
        6.2.6 India
        6.2.7 Australia
        6.2.8 Taiwan
        6.2.9 Indonesia
        6.2.10 Thailand
        6.2.11 Malaysia
        6.2.12 Philippines
    6.3 Europe
        6.3.1 Europe Contact Center as a Service Market Size YoY Growth 2017-2028
        6.3.2 Europe Contact Center as a Service Market Facts & Figures by Country (2017, 2022 & 2028)
        6.3.3 Germany
        6.3.4 France
        6.3.5 U.K.
        6.3.6 Italy
        6.3.7 Russia
    6.4 Latin America
        6.4.1 Latin America Contact Center as a Service Market Size YoY Growth 2017-2028
        6.4.2 Latin America Contact Center as a Service Market Facts & Figures by Country (2017, 2022 & 2028)
        6.4.3 Mexico
        6.4.4 Brazil
        6.4.5 Argentina
    6.5 Middle East and Africa
        6.5.1 Middle East and Africa Contact Center as a Service Market Size YoY Growth 2017-2028
        6.5.2 Middle East and Africa Contact Center as a Service Market Facts & Figures by Country (2017, 2022 & 2028)
        6.5.3 Turkey
        6.5.4 Saudi Arabia
        6.5.5 U.A.E
7 Company Profiles
    7.1 Five9
        7.1.1 Five9 Company Details
        7.1.2 Five9 Business Overview
        7.1.3 Five9 Contact Center as a Service Introduction
        7.1.4 Five9 Revenue in Contact Center as a Service Business (2017-2022)
        7.1.5 Five9 Recent Development
    7.2 inContact
        7.2.1 inContact Company Details
        7.2.2 inContact Business Overview
        7.2.3 inContact Contact Center as a Service Introduction
        7.2.4 inContact Revenue in Contact Center as a Service Business (2017-2022)
        7.2.5 inContact Recent Development
    7.3 Talkdesk
        7.3.1 Talkdesk Company Details
        7.3.2 Talkdesk Business Overview
        7.3.3 Talkdesk Contact Center as a Service Introduction
        7.3.4 Talkdesk Revenue in Contact Center as a Service Business (2017-2022)
        7.3.5 Talkdesk Recent Development
    7.4 Genesys
        7.4.1 Genesys Company Details
        7.4.2 Genesys Business Overview
        7.4.3 Genesys Contact Center as a Service Introduction
        7.4.4 Genesys Revenue in Contact Center as a Service Business (2017-2022)
        7.4.5 Genesys Recent Development
    7.5 8x8
        7.5.1 8x8 Company Details
        7.5.2 8x8 Business Overview
        7.5.3 8x8 Contact Center as a Service Introduction
        7.5.4 8x8 Revenue in Contact Center as a Service Business (2017-2022)
        7.5.5 8x8 Recent Development
    7.6 NewVoiceMedia
        7.6.1 NewVoiceMedia Company Details
        7.6.2 NewVoiceMedia Business Overview
        7.6.3 NewVoiceMedia Contact Center as a Service Introduction
        7.6.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2017-2022)
        7.6.5 NewVoiceMedia Recent Development
    7.7 Serenova
        7.7.1 Serenova Company Details
        7.7.2 Serenova Business Overview
        7.7.3 Serenova Contact Center as a Service Introduction
        7.7.4 Serenova Revenue in Contact Center as a Service Business (2017-2022)
        7.7.5 Serenova Recent Development
    7.8 Connect First
        7.8.1 Connect First Company Details
        7.8.2 Connect First Business Overview
        7.8.3 Connect First Contact Center as a Service Introduction
        7.8.4 Connect First Revenue in Contact Center as a Service Business (2017-2022)
        7.8.5 Connect First Recent Development
    7.9 Noble Systems
        7.9.1 Noble Systems Company Details
        7.9.2 Noble Systems Business Overview
        7.9.3 Noble Systems Contact Center as a Service Introduction
        7.9.4 Noble Systems Revenue in Contact Center as a Service Business (2017-2022)
        7.9.5 Noble Systems Recent Development
    7.10 Cisco (BroadSoft)
        7.10.1 Cisco (BroadSoft) Company Details
        7.10.2 Cisco (BroadSoft) Business Overview
        7.10.3 Cisco (BroadSoft) Contact Center as a Service Introduction
        7.10.4 Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2017-2022)
        7.10.5 Cisco (BroadSoft) Recent Development
    7.11 Evolve IP
        7.11.1 Evolve IP Company Details
        7.11.2 Evolve IP Business Overview
        7.11.3 Evolve IP Contact Center as a Service Introduction
        7.11.4 Evolve IP Revenue in Contact Center as a Service Business (2017-2022)
        7.11.5 Evolve IP Recent Development
    7.12 Nuance
        7.12.1 Nuance Company Details
        7.12.2 Nuance Business Overview
        7.12.3 Nuance Contact Center as a Service Introduction
        7.12.4 Nuance Revenue in Contact Center as a Service Business (2017-2022)
        7.12.5 Nuance Recent Development
    7.13 Talkdesk
        7.13.1 Talkdesk Company Details
        7.13.2 Talkdesk Business Overview
        7.13.3 Talkdesk Contact Center as a Service Introduction
        7.13.4 Talkdesk Revenue in Contact Center as a Service Business (2017-2022)
        7.13.5 Talkdesk Recent Development
    7.14 Genesys
        7.14.1 Genesys Company Details
        7.14.2 Genesys Business Overview
        7.14.3 Genesys Contact Center as a Service Introduction
        7.14.4 Genesys Revenue in Contact Center as a Service Business (2017-2022)
        7.14.5 Genesys Recent Development
    7.15 NewVoiceMedia
        7.15.1 NewVoiceMedia Company Details
        7.15.2 NewVoiceMedia Business Overview
        7.15.3 NewVoiceMedia Contact Center as a Service Introduction
        7.15.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2017-2022)
        7.15.5 NewVoiceMedia Recent Development
    7.16 Content Guru
        7.16.1 Content Guru Company Details
        7.16.2 Content Guru Business Overview
        7.16.3 Content Guru Contact Center as a Service Introduction
        7.16.4 Content Guru Revenue in Contact Center as a Service Business (2017-2022)
        7.16.5 Content Guru Recent Development
    7.17 Puzzel (Intelecom)
        7.17.1 Puzzel (Intelecom) Company Details
        7.17.2 Puzzel (Intelecom) Business Overview
        7.17.3 Puzzel (Intelecom) Contact Center as a Service Introduction
        7.17.4 Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2017-2022)
        7.17.5 Puzzel (Intelecom) Recent Development
    7.18 Orange Business
        7.18.1 Orange Business Company Details
        7.18.2 Orange Business Business Overview
        7.18.3 Orange Business Contact Center as a Service Introduction
        7.18.4 Orange Business Revenue in Contact Center as a Service Business (2017-2022)
        7.18.5 Orange Business Recent Development
    7.19 Services
        7.19.1 Services Company Details
        7.19.2 Services Business Overview
        7.19.3 Services Contact Center as a Service Introduction
        7.19.4 Services Revenue in Contact Center as a Service Business (2017-2022)
        7.19.5 Services Recent Development
    7.20 Capgemini
        7.20.1 Capgemini Company Details
        7.20.2 Capgemini Business Overview
        7.20.3 Capgemini Contact Center as a Service Introduction
        7.20.4 Capgemini Revenue in Contact Center as a Service Business (2017-2022)
        7.20.5 Capgemini Recent Development
    7.21 BT
        7.21.1 BT Company Details
        7.21.2 BT Business Overview
        7.21.3 BT Contact Center as a Service Introduction
        7.21.4 BT Revenue in Contact Center as a Service Business (2017-2022)
        7.21.5 BT Recent Development
8 Research Findings and Conclusion
9 Appendix
    9.1 Research Methodology
        9.1.1 Methodology/Research Approach
        9.1.2 Data Source
    9.2 Author Details
    9.3 Disclaimer
List of Tables
    Table 1. Contact Center as a Service Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
    Table 2. Contact Center as a Service Market Trends
    Table 3. Contact Center as a Service Market Drivers
    Table 4. Contact Center as a Service Market Challenges
    Table 5. Contact Center as a Service Market Restraints
    Table 6. Global Contact Center as a Service Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 7. United States Contact Center as a Service Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 8. Global Contact Center as a Service Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 9. United States Contact Center as a Service Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 10. Top Contact Center as a Service Companies in Global Market, Ranking by Revenue (2021)
    Table 11. Global Contact Center as a Service Revenue by Player, (US$ Million), 2017-2022
    Table 12. Global Contact Center as a Service Revenue Share by Player, 2017-2022
    Table 13. Global Contact Center as a Service Companies Market Concentration Ratio (CR5 and HHI)
    Table 14. Global Contact Center as a Service by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as a Service as of 2021)
    Table 15. Top Players of Contact Center as a Service in Global Market, Headquarters and Area Served
    Table 16. Companies Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million) Type
    Table 17. Date of International Companies Enter into Contact Center as a Service Market
    Table 18. Companies Mergers & Acquisitions, Expansion Plans
    Table 19. Top Contact Center as a Service Players in United States Market, Ranking by Revenue (2021)
    Table 20. United States Contact Center as a Service Revenue by Players, (US$ Million), 2020, 2021 & 2022
    Table 21. United States Contact Center as a Service Revenue Share by Players, 2020, 2021 & 2022
    Table 22. Global Contact Center as a Service Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
    Table 23. Global Contact Center as a Service Market Size by Region (2017-2022) & (US$ Million)
    Table 24. Global Contact Center as a Service Market Size Forecast by Region (2023-2028) & (US$ Million)
    Table 25. North America Contact Center as a Service Sales in Value by Country (2017-2028) & (US$ Million)
    Table 26. Asia Pacific Contact Center as a Service Sales in Value by Region (2017-2028) & (US$ Million)
    Table 27. Europe Contact Center as a Service Sales in Value by Country (2017-2028) & (US$ Million)
    Table 28. Latin Americaa Contact Center as a Service Sales in Value by Country (2017-2028) & (US$ Million)
    Table 29. Middle East and Africa Contact Center as a Service Sales in Value by Country (2017-2028) & (US$ Million)
    Table 30. Five9 Company Details
    Table 31. Five9 Business Overview
    Table 32. Five9 Contact Center as a Service Product
    Table 33. Five9 Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 34. Five9 Recent Development
    Table 35. inContact Company Details
    Table 36. inContact Business Overview
    Table 37. inContact Contact Center as a Service Product
    Table 38. inContact Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 39. inContact Recent Development
    Table 40. Talkdesk Company Details
    Table 41. Talkdesk Business Overview
    Table 42. Talkdesk Contact Center as a Service Product
    Table 43. Talkdesk Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 44. Talkdesk Recent Development
    Table 45. Genesys Company Details
    Table 46. Genesys Business Overview
    Table 47. Genesys Contact Center as a Service Product
    Table 48. Genesys Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 49. Genesys Recent Development
    Table 50. 8x8 Company Details
    Table 51. 8x8 Business Overview
    Table 52. 8x8 Contact Center as a Service Product
    Table 53. 8x8 Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 54. 8x8 Recent Development
    Table 55. NewVoiceMedia Company Details
    Table 56. NewVoiceMedia Business Overview
    Table 57. NewVoiceMedia Contact Center as a Service Product
    Table 58. NewVoiceMedia Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 59. NewVoiceMedia Recent Development
    Table 60. Serenova Company Details
    Table 61. Serenova Business Overview
    Table 62. Serenova Contact Center as a Service Product
    Table 63. Serenova Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 64. Serenova Recent Development
    Table 65. Connect First Company Details
    Table 66. Connect First Business Overview
    Table 67. Connect First Contact Center as a Service Product
    Table 68. Connect First Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 69. Connect First Recent Development
    Table 70. Noble Systems Company Details
    Table 71. Noble Systems Business Overview
    Table 72. Noble Systems Contact Center as a Service Product
    Table 73. Noble Systems Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 74. Noble Systems Recent Development
    Table 75. Cisco (BroadSoft) Company Details
    Table 76. Cisco (BroadSoft) Business Overview
    Table 77. Cisco (BroadSoft) Contact Center as a Service Product
    Table 78. Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 79. Cisco (BroadSoft) Recent Development
    Table 80. Evolve IP Company Details
    Table 81. Evolve IP Business Overview
    Table 82. Evolve IP Contact Center as a Service Product
    Table 83. Evolve IP Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 84. Evolve IP Recent Development
    Table 85. Nuance Company Details
    Table 86. Nuance Business Overview
    Table 87. Nuance Contact Center as a Service Product
    Table 88. Nuance Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 89. Nuance Recent Development
    Table 90. Talkdesk Company Details
    Table 91. Talkdesk Business Overview
    Table 92. Talkdesk Contact Center as a Service Product
    Table 93. Talkdesk Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 94. Talkdesk Recent Development
    Table 95. Genesys Company Details
    Table 96. Genesys Business Overview
    Table 97. Genesys Contact Center as a Service Product
    Table 98. Genesys Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 99. Genesys Recent Development
    Table 100. NewVoiceMedia Company Details
    Table 101. NewVoiceMedia Business Overview
    Table 102. NewVoiceMedia Contact Center as a Service Product
    Table 103. NewVoiceMedia Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 104. NewVoiceMedia Recent Development
    Table 105. Content Guru Company Details
    Table 106. Content Guru Business Overview
    Table 107. Content Guru Contact Center as a Service Product
    Table 108. Content Guru Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 109. Content Guru Recent Development
    Table 110. Puzzel (Intelecom) Company Details
    Table 111. Puzzel (Intelecom) Business Overview
    Table 112. Puzzel (Intelecom) Contact Center as a Service Product
    Table 113. Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 114. Puzzel (Intelecom) Recent Development
    Table 115. Orange Business Company Details
    Table 116. Orange Business Business Overview
    Table 117. Orange Business Contact Center as a Service Product
    Table 118. Orange Business Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 119. Orange Business Recent Development
    Table 120. Services Company Details
    Table 121. Services Business Overview
    Table 122. Services Contact Center as a Service Product
    Table 123. Services Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 124. Services Recent Development
    Table 125. Capgemini Company Details
    Table 126. Capgemini Business Overview
    Table 127. Capgemini Contact Center as a Service Product
    Table 128. Capgemini Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 129. Capgemini Recent Development
    Table 130. BT Company Details
    Table 131. BT Business Overview
    Table 132. BT Contact Center as a Service Product
    Table 133. BT Revenue in Contact Center as a Service Business (2017-2022) & (US$ Million)
    Table 134. BT Recent Development
    Table 135. Research Programs/Design for This Report
    Table 136. Key Data Information from Secondary Sources
    Table 137. Key Data Information from Primary Sources
List of Figures
    Figure 1. Contact Center as a Service Product Picture
    Figure 2. Global Contact Center as a Service Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 3. Global Contact Center as a Service Market Size 2017-2028 (US$ Million)
    Figure 4. United States Contact Center as a Service Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 5. United States Contact Center as a Service Market Size 2017-2028 (US$ Million)
    Figure 6. United States Contact Center as a Service Market Share in Global 2017-2028
    Figure 7. Contact Center as a Service Report Years Considered
    Figure 8. Product Picture of Onshore Outsourcing
    Figure 9. Product Picture of Offshore Outsourcing
    Figure 10. Global Contact Center as a Service Market Share by Type in 2022 & 2028
    Figure 11. Global Contact Center as a Service Market Size by Type (2017-2028) & (US$ Million)
    Figure 12. Global Contact Center as a Service Market Share by Type (2017-2028)
    Figure 13. United States Contact Center as a Service Market Share by Type in 2022 & 2028
    Figure 14. United States Contact Center as a Service Market Size by Type (2017-2028) & (US$ Million)
    Figure 15. United States Contact Center as a Service Market Share by Type (2017-2028)
    Figure 16. Product Picture of Telecom & IT
    Figure 17. Product Picture of BFSI
    Figure 18. Product Picture of Healthcare & Life Sciences
    Figure 19. Product Picture of Government & Public
    Figure 20. Product Picture of Retail & Consumer Goods
    Figure 21. Product Picture of Others
    Figure 22. Global Contact Center as a Service Market Share by Application in 2022 & 2028
    Figure 23. Global Contact Center as a Service Market Size by Application (2017-2028) & (US$ Million)
    Figure 24. Global Contact Center as a Service Market Share by Application (2017-2028)
    Figure 25. United States Contact Center as a Service Market Share by Application in 2022 & 2028
    Figure 26. United States Contact Center as a Service Market Size by Application (2017-2028) & (US$ Million)
    Figure 27. United States Contact Center as a Service Market Share by Application (2017-2028)
    Figure 28. North America Contact Center as a Service Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 29. U.S. Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 30. Canada Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 31. Europe Contact Center as a Service Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 32. Germany Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 33. France Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 34. U.K. Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 35. Italy Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 36. Russia Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 37. Asia-Pacific Contact Center as a Service Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 38. China Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 39. Japan Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 40. South Korea Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 41. India Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 42. Australia Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 43. Taiwan Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 44. Indonesia Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 45. Thailand Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 46. Malaysia Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 47. Philippines Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 48. Latin America Contact Center as a Service Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 49. Mexico Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 50. Brazil Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 51. Argentina Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 52. Middle East & Africa Contact Center as a Service Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 53. Turkey Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 54. Saudi Arabia Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 55. U.A.E Contact Center as a Service Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 56. Five9 Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 57. inContact Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 58. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 59. Genesys Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 60. 8x8 Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 61. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 62. Serenova Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 63. Connect First Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 64. Noble Systems Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 65. Cisco (BroadSoft) Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 66. Evolve IP Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 67. Nuance Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 68. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 69. Genesys Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 70. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 71. Content Guru Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 72. Puzzel (Intelecom) Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 73. Orange Business Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 74. Services Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 75. Capgemini Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 76. BT Revenue Growth Rate in Contact Center as a Service Business (2017-2022)
    Figure 77. Bottom-up and Top-down Approaches for This Report
    Figure 78. Data Triangulation
    Figure 79. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Five9
inContact
Talkdesk
Genesys
8x8
NewVoiceMedia
Serenova
Connect First
Noble Systems
Cisco (BroadSoft)
Evolve IP
Nuance
Talkdesk
Genesys
NewVoiceMedia
Content Guru
Puzzel (Intelecom)
Orange Business
Services
Capgemini
BT
Frequently Asked Questions
Contact Center as a Service report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Contact Center as a Service report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Contact Center as a Service report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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