Online Help Desk Software Market, Global Outlook and Forecast 2023-2028

Report ID: 1376800 | Published Date: Jan 2025 | No. of Page: 101 | Base Year: 2024 | Rating: 4.1 | Webstory: Check our Web story
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1 Introduction to Research & Analysis Reports
    1.1 Online Help Desk Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Online Help Desk Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Online Help Desk Software Overall Market Size
    2.1 Global Online Help Desk Software Market Size: 2021 VS 2028
    2.2 Global Online Help Desk Software Market Size, Prospects & Forecasts: 2017-2028
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Online Help Desk Software Players in Global Market
    3.2 Top Global Online Help Desk Software Companies Ranked by Revenue
    3.3 Global Online Help Desk Software Revenue by Companies
    3.4 Top 3 and Top 5 Online Help Desk Software Companies in Global Market, by Revenue in 2021
    3.5 Global Companies Online Help Desk Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Online Help Desk Software Players in Global Market
        3.6.1 List of Global Tier 1 Online Help Desk Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Online Help Desk Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 by Type - Global Online Help Desk Software Market Size Markets, 2021 & 2028
        4.1.2 Cloud-based
        4.1.3 Web-based
    4.2 By Type - Global Online Help Desk Software Revenue & Forecasts
        4.2.1 By Type - Global Online Help Desk Software Revenue, 2017-2022
        4.2.2 By Type - Global Online Help Desk Software Revenue, 2023-2028
        4.2.3 By Type - Global Online Help Desk Software Revenue Market Share, 2017-2028
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Online Help Desk Software Market Size, 2021 & 2028
        5.1.2 Large Enterprises
        5.1.3 SME(Small and Medium-sized Enterprises)
    5.2 By Application - Global Online Help Desk Software Revenue & Forecasts
        5.2.1 By Application - Global Online Help Desk Software Revenue, 2017-2022
        5.2.2 By Application - Global Online Help Desk Software Revenue, 2023-2028
        5.2.3 By Application - Global Online Help Desk Software Revenue Market Share, 2017-2028
6 Sights by Region
    6.1 By Region - Global Online Help Desk Software Market Size, 2021 & 2028
    6.2 By Region - Global Online Help Desk Software Revenue & Forecasts
        6.2.1 By Region - Global Online Help Desk Software Revenue, 2017-2022
        6.2.2 By Region - Global Online Help Desk Software Revenue, 2023-2028
        6.2.3 By Region - Global Online Help Desk Software Revenue Market Share, 2017-2028
    6.3 North America
        6.3.1 By Country - North America Online Help Desk Software Revenue, 2017-2028
        6.3.2 US Online Help Desk Software Market Size, 2017-2028
        6.3.3 Canada Online Help Desk Software Market Size, 2017-2028
        6.3.4 Mexico Online Help Desk Software Market Size, 2017-2028
    6.4 Europe
        6.4.1 By Country - Europe Online Help Desk Software Revenue, 2017-2028
        6.4.2 Germany Online Help Desk Software Market Size, 2017-2028
        6.4.3 France Online Help Desk Software Market Size, 2017-2028
        6.4.4 U.K. Online Help Desk Software Market Size, 2017-2028
        6.4.5 Italy Online Help Desk Software Market Size, 2017-2028
        6.4.6 Russia Online Help Desk Software Market Size, 2017-2028
        6.4.7 Nordic Countries Online Help Desk Software Market Size, 2017-2028
        6.4.8 Benelux Online Help Desk Software Market Size, 2017-2028
    6.5 Asia
        6.5.1 By Region - Asia Online Help Desk Software Revenue, 2017-2028
        6.5.2 China Online Help Desk Software Market Size, 2017-2028
        6.5.3 Japan Online Help Desk Software Market Size, 2017-2028
        6.5.4 South Korea Online Help Desk Software Market Size, 2017-2028
        6.5.5 Southeast Asia Online Help Desk Software Market Size, 2017-2028
        6.5.6 India Online Help Desk Software Market Size, 2017-2028
    6.6 South America
        6.6.1 By Country - South America Online Help Desk Software Revenue, 2017-2028
        6.6.2 Brazil Online Help Desk Software Market Size, 2017-2028
        6.6.3 Argentina Online Help Desk Software Market Size, 2017-2028
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Online Help Desk Software Revenue, 2017-2028
        6.7.2 Turkey Online Help Desk Software Market Size, 2017-2028
        6.7.3 Israel Online Help Desk Software Market Size, 2017-2028
        6.7.4 Saudi Arabia Online Help Desk Software Market Size, 2017-2028
        6.7.5 UAE Online Help Desk Software Market Size, 2017-2028
7 Players Profiles
    7.1 Freshdesk
        7.1.1 Freshdesk Corporate Summary
        7.1.2 Freshdesk Business Overview
        7.1.3 Freshdesk Online Help Desk Software Major Product Offerings
        7.1.4 Freshdesk Online Help Desk Software Revenue in Global Market (2017-2022)
        7.1.5 Freshdesk Key News
    7.2 LiveAgent
        7.2.1 LiveAgent Corporate Summary
        7.2.2 LiveAgent Business Overview
        7.2.3 LiveAgent Online Help Desk Software Major Product Offerings
        7.2.4 LiveAgent Online Help Desk Software Revenue in Global Market (2017-2022)
        7.2.5 LiveAgent Key News
    7.3 Vision Helpdesk
        7.3.1 Vision Helpdesk Corporate Summary
        7.3.2 Vision Helpdesk Business Overview
        7.3.3 Vision Helpdesk Online Help Desk Software Major Product Offerings
        7.3.4 Vision Helpdesk Online Help Desk Software Revenue in Global Market (2017-2022)
        7.3.5 Vision Helpdesk Key News
    7.4 ManageEngine ServiceDesk Plus
        7.4.1 ManageEngine ServiceDesk Plus Corporate Summary
        7.4.2 ManageEngine ServiceDesk Plus Business Overview
        7.4.3 ManageEngine ServiceDesk Plus Online Help Desk Software Major Product Offerings
        7.4.4 ManageEngine ServiceDesk Plus Online Help Desk Software Revenue in Global Market (2017-2022)
        7.4.5 ManageEngine ServiceDesk Plus Key News
    7.5 SeamlessDesk
        7.5.1 SeamlessDesk Corporate Summary
        7.5.2 SeamlessDesk Business Overview
        7.5.3 SeamlessDesk Online Help Desk Software Major Product Offerings
        7.5.4 SeamlessDesk Online Help Desk Software Revenue in Global Market (2017-2022)
        7.5.5 SeamlessDesk Key News
    7.6 LiveChat
        7.6.1 LiveChat Corporate Summary
        7.6.2 LiveChat Business Overview
        7.6.3 LiveChat Online Help Desk Software Major Product Offerings
        7.6.4 LiveChat Online Help Desk Software Revenue in Global Market (2017-2022)
        7.6.5 LiveChat Key News
    7.7 Bitrix24
        7.7.1 Bitrix24 Corporate Summary
        7.7.2 Bitrix24 Business Overview
        7.7.3 Bitrix24 Online Help Desk Software Major Product Offerings
        7.7.4 Bitrix24 Online Help Desk Software Revenue in Global Market (2017-2022)
        7.7.5 Bitrix24 Key News
    7.8 HelpDesk
        7.8.1 HelpDesk Corporate Summary
        7.8.2 HelpDesk Business Overview
        7.8.3 HelpDesk Online Help Desk Software Major Product Offerings
        7.8.4 HelpDesk Online Help Desk Software Revenue in Global Market (2017-2022)
        7.8.5 HelpDesk Key News
    7.9 HarmonyPSA
        7.9.1 HarmonyPSA Corporate Summary
        7.9.2 HarmonyPSA Business Overview
        7.9.3 HarmonyPSA Online Help Desk Software Major Product Offerings
        7.9.4 HarmonyPSA Online Help Desk Software Revenue in Global Market (2017-2022)
        7.9.5 HarmonyPSA Key News
    7.10 SysAid
        7.10.1 SysAid Corporate Summary
        7.10.2 SysAid Business Overview
        7.10.3 SysAid Online Help Desk Software Major Product Offerings
        7.10.4 SysAid Online Help Desk Software Revenue in Global Market (2017-2022)
        7.10.5 SysAid Key News
    7.11 SolarWinds Service Desk
        7.11.1 SolarWinds Service Desk Corporate Summary
        7.11.2 SolarWinds Service Desk Business Overview
        7.11.3 SolarWinds Service Desk Online Help Desk Software Major Product Offerings
        7.11.4 SolarWinds Service Desk Online Help Desk Software Revenue in Global Market (2017-2022)
        7.11.5 SolarWinds Service Desk Key News
    7.12 Giva
        7.12.1 Giva Corporate Summary
        7.12.2 Giva Business Overview
        7.12.3 Giva Online Help Desk Software Major Product Offerings
        7.12.4 Giva Online Help Desk Software Revenue in Global Market (2017-2022)
        7.12.5 Giva Key News
    7.13 BOSS Solutions
        7.13.1 BOSS Solutions Corporate Summary
        7.13.2 BOSS Solutions Business Overview
        7.13.3 BOSS Solutions Online Help Desk Software Major Product Offerings
        7.13.4 BOSS Solutions Online Help Desk Software Revenue in Global Market (2017-2022)
        7.13.5 BOSS Solutions Key News
    7.14 InvGate Service Desk
        7.14.1 InvGate Service Desk Corporate Summary
        7.14.2 InvGate Service Desk Business Overview
        7.14.3 InvGate Service Desk Online Help Desk Software Major Product Offerings
        7.14.4 InvGate Service Desk Online Help Desk Software Revenue in Global Market (2017-2022)
        7.14.5 InvGate Service Desk Key News
    7.15 VIZOR
        7.15.1 VIZOR Corporate Summary
        7.15.2 VIZOR Business Overview
        7.15.3 VIZOR Online Help Desk Software Major Product Offerings
        7.15.4 VIZOR Online Help Desk Software Revenue in Global Market (2017-2022)
        7.15.5 VIZOR Key News
    7.16 Vivantio Pro
        7.16.1 Vivantio Pro Corporate Summary
        7.16.2 Vivantio Pro Business Overview
        7.16.3 Vivantio Pro Online Help Desk Software Major Product Offerings
        7.16.4 Vivantio Pro Online Help Desk Software Revenue in Global Market (2017-2022)
        7.16.5 Vivantio Pro Key News
    7.17 Front
        7.17.1 Front Corporate Summary
        7.17.2 Front Business Overview
        7.17.3 Front Online Help Desk Software Major Product Offerings
        7.17.4 Front Online Help Desk Software Revenue in Global Market (2017-2022)
        7.17.5 Front Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

List of Tables
    Table 1. Online Help Desk Software Market Opportunities & Trends in Global Market
    Table 2. Online Help Desk Software Market Drivers in Global Market
    Table 3. Online Help Desk Software Market Restraints in Global Market
    Table 4. Key Players of Online Help Desk Software in Global Market
    Table 5. Top Online Help Desk Software Players in Global Market, Ranking by Revenue (2021)
    Table 6. Global Online Help Desk Software Revenue by Companies, (US$, Mn), 2017-2022
    Table 7. Global Online Help Desk Software Revenue Share by Companies, 2017-2022
    Table 8. Global Companies Online Help Desk Software Product Type
    Table 9. List of Global Tier 1 Online Help Desk Software Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 Online Help Desk Software Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 11. By Type – Global Online Help Desk Software Revenue, (US$, Mn), 2021 & 2028
    Table 12. By Type - Online Help Desk Software Revenue in Global (US$, Mn), 2017-2022
    Table 13. By Type - Online Help Desk Software Revenue in Global (US$, Mn), 2023-2028
    Table 14. By Application – Global Online Help Desk Software Revenue, (US$, Mn), 2021 & 2028
    Table 15. By Application - Online Help Desk Software Revenue in Global (US$, Mn), 2017-2022
    Table 16. By Application - Online Help Desk Software Revenue in Global (US$, Mn), 2023-2028
    Table 17. By Region – Global Online Help Desk Software Revenue, (US$, Mn), 2021 & 2028
    Table 18. By Region - Global Online Help Desk Software Revenue (US$, Mn), 2017-2022
    Table 19. By Region - Global Online Help Desk Software Revenue (US$, Mn), 2023-2028
    Table 20. By Country - North America Online Help Desk Software Revenue, (US$, Mn), 2017-2022
    Table 21. By Country - North America Online Help Desk Software Revenue, (US$, Mn), 2023-2028
    Table 22. By Country - Europe Online Help Desk Software Revenue, (US$, Mn), 2017-2022
    Table 23. By Country - Europe Online Help Desk Software Revenue, (US$, Mn), 2023-2028
    Table 24. By Region - Asia Online Help Desk Software Revenue, (US$, Mn), 2017-2022
    Table 25. By Region - Asia Online Help Desk Software Revenue, (US$, Mn), 2023-2028
    Table 26. By Country - South America Online Help Desk Software Revenue, (US$, Mn), 2017-2022
    Table 27. By Country - South America Online Help Desk Software Revenue, (US$, Mn), 2023-2028
    Table 28. By Country - Middle East & Africa Online Help Desk Software Revenue, (US$, Mn), 2017-2022
    Table 29. By Country - Middle East & Africa Online Help Desk Software Revenue, (US$, Mn), 2023-2028
    Table 30. Freshdesk Corporate Summary
    Table 31. Freshdesk Online Help Desk Software Product Offerings
    Table 32. Freshdesk Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 33. LiveAgent Corporate Summary
    Table 34. LiveAgent Online Help Desk Software Product Offerings
    Table 35. LiveAgent Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 36. Vision Helpdesk Corporate Summary
    Table 37. Vision Helpdesk Online Help Desk Software Product Offerings
    Table 38. Vision Helpdesk Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 39. ManageEngine ServiceDesk Plus Corporate Summary
    Table 40. ManageEngine ServiceDesk Plus Online Help Desk Software Product Offerings
    Table 41. ManageEngine ServiceDesk Plus Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 42. SeamlessDesk Corporate Summary
    Table 43. SeamlessDesk Online Help Desk Software Product Offerings
    Table 44. SeamlessDesk Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 45. LiveChat Corporate Summary
    Table 46. LiveChat Online Help Desk Software Product Offerings
    Table 47. LiveChat Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 48. Bitrix24 Corporate Summary
    Table 49. Bitrix24 Online Help Desk Software Product Offerings
    Table 50. Bitrix24 Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 51. HelpDesk Corporate Summary
    Table 52. HelpDesk Online Help Desk Software Product Offerings
    Table 53. HelpDesk Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 54. HarmonyPSA Corporate Summary
    Table 55. HarmonyPSA Online Help Desk Software Product Offerings
    Table 56. HarmonyPSA Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 57. SysAid Corporate Summary
    Table 58. SysAid Online Help Desk Software Product Offerings
    Table 59. SysAid Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 60. SolarWinds Service Desk Corporate Summary
    Table 61. SolarWinds Service Desk Online Help Desk Software Product Offerings
    Table 62. SolarWinds Service Desk Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 63. Giva Corporate Summary
    Table 64. Giva Online Help Desk Software Product Offerings
    Table 65. Giva Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 66. BOSS Solutions Corporate Summary
    Table 67. BOSS Solutions Online Help Desk Software Product Offerings
    Table 68. BOSS Solutions Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 69. InvGate Service Desk Corporate Summary
    Table 70. InvGate Service Desk Online Help Desk Software Product Offerings
    Table 71. InvGate Service Desk Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 72. VIZOR Corporate Summary
    Table 73. VIZOR Online Help Desk Software Product Offerings
    Table 74. VIZOR Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 75. Vivantio Pro Corporate Summary
    Table 76. Vivantio Pro Online Help Desk Software Product Offerings
    Table 77. Vivantio Pro Online Help Desk Software Revenue (US$, Mn), (2017-2022)
    Table 78. Front Corporate Summary
    Table 79. Front Online Help Desk Software Product Offerings
    Table 80. Front Online Help Desk Software Revenue (US$, Mn), (2017-2022)
List of Figures
    Figure 1. Online Help Desk Software Segment by Type in 2021
    Figure 2. Online Help Desk Software Segment by Application in 2021
    Figure 3. Global Online Help Desk Software Market Overview: 2021
    Figure 4. Key Caveats
    Figure 5. Global Online Help Desk Software Market Size: 2021 VS 2028 (US$, Mn)
    Figure 6. Global Online Help Desk Software Revenue, 2017-2028 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by Online Help Desk Software Revenue in 2021
    Figure 8. By Type - Global Online Help Desk Software Revenue Market Share, 2017-2028
    Figure 9. By Application - Global Online Help Desk Software Revenue Market Share, 2017-2028
    Figure 10. By Region - Global Online Help Desk Software Revenue Market Share, 2017-2028
    Figure 11. By Country - North America Online Help Desk Software Revenue Market Share, 2017-2028
    Figure 12. US Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 13. Canada Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 14. Mexico Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 15. By Country - Europe Online Help Desk Software Revenue Market Share, 2017-2028
    Figure 16. Germany Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 17. France Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 18. U.K. Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 19. Italy Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 20. Russia Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 21. Nordic Countries Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 22. Benelux Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 23. By Region - Asia Online Help Desk Software Revenue Market Share, 2017-2028
    Figure 24. China Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 25. Japan Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 26. South Korea Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 27. Southeast Asia Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 28. India Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 29. By Country - South America Online Help Desk Software Revenue Market Share, 2017-2028
    Figure 30. Brazil Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 31. Argentina Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 32. By Country - Middle East & Africa Online Help Desk Software Revenue Market Share, 2017-2028
    Figure 33. Turkey Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 34. Israel Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 35. Saudi Arabia Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 36. UAE Online Help Desk Software Revenue, (US$, Mn), 2017-2028
    Figure 37. Freshdesk Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 38. LiveAgent Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 39. Vision Helpdesk Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 40. ManageEngine ServiceDesk Plus Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 41. SeamlessDesk Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 42. LiveChat Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 43. Bitrix24 Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 44. HelpDesk Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 45. HarmonyPSA Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 46. SysAid Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 47. SolarWinds Service Desk Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 48. Giva Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 49. BOSS Solutions Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 50. InvGate Service Desk Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 51. VIZOR Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 52. Vivantio Pro Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 53. Front Online Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
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Companies Included in Reports:
101
Frequently Asked Questions
Online Help Desk Software Market report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Online Help Desk Software Market report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Online Help Desk Software Market report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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