Software-Defined Wide Area Network for Government Market
SD-WAN is a predefined policy-based route optimization approach to simplify WAN to deliver networ ... Read More
1 Introduction to Research & Analysis Reports 1.1 Call Center AI Market Definition 1.2 Market Segments 1.2.1 Market by Type 1.2.2 Market by Application 1.3 Global Call Center AI Market Overview 1.4 Features & Benefits of This Report 1.5 Methodology & Sources of Information 1.5.1 Research Methodology 1.5.2 Research Process 1.5.3 Base Year 1.5.4 Report Assumptions & Caveats 2 Global Call Center AI Overall Market Size 2.1 Global Call Center AI Market Size: 2021 VS 2028 2.2 Global Call Center AI Market Size, Prospects & Forecasts: 2017-2028 2.3 Key Market Trends, Opportunity, Drivers and Restraints 2.3.1 Market Opportunities & Trends 2.3.2 Market Drivers 2.3.3 Market Restraints 3 Company Landscape 3.1 Top Call Center AI Players in Global Market 3.2 Top Global Call Center AI Companies Ranked by Revenue 3.3 Global Call Center AI Revenue by Companies 3.4 Top 3 and Top 5 Call Center AI Companies in Global Market, by Revenue in 2021 3.5 Global Companies Call Center AI Product Type 3.6 Tier 1, Tier 2 and Tier 3 Call Center AI Players in Global Market 3.6.1 List of Global Tier 1 Call Center AI Companies 3.6.2 List of Global Tier 2 and Tier 3 Call Center AI Companies 4 Market Sights by Product 4.1 Overview 4.1.1 by Type - Global Call Center AI Market Size Markets, 2021 & 2028 4.1.2 Cloud-Based 4.1.3 On-Premise 4.2 By Type - Global Call Center AI Revenue & Forecasts 4.2.1 By Type - Global Call Center AI Revenue, 2017-2022 4.2.2 By Type - Global Call Center AI Revenue, 2023-2028 4.2.3 By Type - Global Call Center AI Revenue Market Share, 2017-2028 5 Sights by Application 5.1 Overview 5.1.1 By Application - Global Call Center AI Market Size, 2021 & 2028 5.1.2 BFSI 5.1.3 Retail and E-commerce 5.1.4 Telecommunications 5.1.5 Health Care 5.1.6 Media and Entertainment 5.2 By Application - Global Call Center AI Revenue & Forecasts 5.2.1 By Application - Global Call Center AI Revenue, 2017-2022 5.2.2 By Application - Global Call Center AI Revenue, 2023-2028 5.2.3 By Application - Global Call Center AI Revenue Market Share, 2017-2028 6 Sights by Region 6.1 By Region - Global Call Center AI Market Size, 2021 & 2028 6.2 By Region - Global Call Center AI Revenue & Forecasts 6.2.1 By Region - Global Call Center AI Revenue, 2017-2022 6.2.2 By Region - Global Call Center AI Revenue, 2023-2028 6.2.3 By Region - Global Call Center AI Revenue Market Share, 2017-2028 6.3 North America 6.3.1 By Country - North America Call Center AI Revenue, 2017-2028 6.3.2 US Call Center AI Market Size, 2017-2028 6.3.3 Canada Call Center AI Market Size, 2017-2028 6.3.4 Mexico Call Center AI Market Size, 2017-2028 6.4 Europe 6.4.1 By Country - Europe Call Center AI Revenue, 2017-2028 6.4.2 Germany Call Center AI Market Size, 2017-2028 6.4.3 France Call Center AI Market Size, 2017-2028 6.4.4 U.K. Call Center AI Market Size, 2017-2028 6.4.5 Italy Call Center AI Market Size, 2017-2028 6.4.6 Russia Call Center AI Market Size, 2017-2028 6.4.7 Nordic Countries Call Center AI Market Size, 2017-2028 6.4.8 Benelux Call Center AI Market Size, 2017-2028 6.5 Asia 6.5.1 By Region - Asia Call Center AI Revenue, 2017-2028 6.5.2 China Call Center AI Market Size, 2017-2028 6.5.3 Japan Call Center AI Market Size, 2017-2028 6.5.4 South Korea Call Center AI Market Size, 2017-2028 6.5.5 Southeast Asia Call Center AI Market Size, 2017-2028 6.5.6 India Call Center AI Market Size, 2017-2028 6.6 South America 6.6.1 By Country - South America Call Center AI Revenue, 2017-2028 6.6.2 Brazil Call Center AI Market Size, 2017-2028 6.6.3 Argentina Call Center AI Market Size, 2017-2028 6.7 Middle East & Africa 6.7.1 By Country - Middle East & Africa Call Center AI Revenue, 2017-2028 6.7.2 Turkey Call Center AI Market Size, 2017-2028 6.7.3 Israel Call Center AI Market Size, 2017-2028 6.7.4 Saudi Arabia Call Center AI Market Size, 2017-2028 6.7.5 UAE Call Center AI Market Size, 2017-2028 7 Players Profiles 7.1 IBM (US) 7.1.1 IBM (US) Corporate Summary 7.1.2 IBM (US) Business Overview 7.1.3 IBM (US) Call Center AI Major Product Offerings 7.1.4 IBM (US) Call Center AI Revenue in Global Market (2017-2022) 7.1.5 IBM (US) Key News 7.2 Google (US) 7.2.1 Google (US) Corporate Summary 7.2.2 Google (US) Business Overview 7.2.3 Google (US) Call Center AI Major Product Offerings 7.2.4 Google (US) Call Center AI Revenue in Global Market (2017-2022) 7.2.5 Google (US) Key News 7.3 Microsoft (US) 7.3.1 Microsoft (US) Corporate Summary 7.3.2 Microsoft (US) Business Overview 7.3.3 Microsoft (US) Call Center AI Major Product Offerings 7.3.4 Microsoft (US) Call Center AI Revenue in Global Market (2017-2022) 7.3.5 Microsoft (US) Key News 7.4 Oracle (US) 7.4.1 Oracle (US) Corporate Summary 7.4.2 Oracle (US) Business Overview 7.4.3 Oracle (US) Call Center AI Major Product Offerings 7.4.4 Oracle (US) Call Center AI Revenue in Global Market (2017-2022) 7.4.5 Oracle (US) Key News 7.5 SAP (Germany) 7.5.1 SAP (Germany) Corporate Summary 7.5.2 SAP (Germany) Business Overview 7.5.3 SAP (Germany) Call Center AI Major Product Offerings 7.5.4 SAP (Germany) Call Center AI Revenue in Global Market (2017-2022) 7.5.5 SAP (Germany) Key News 7.6 AWS (US) 7.6.1 AWS (US) Corporate Summary 7.6.2 AWS (US) Business Overview 7.6.3 AWS (US) Call Center AI Major Product Offerings 7.6.4 AWS (US) Call Center AI Revenue in Global Market (2017-2022) 7.6.5 AWS (US) Key News 7.7 Nuance Communications (US) 7.7.1 Nuance Communications (US) Corporate Summary 7.7.2 Nuance Communications (US) Business Overview 7.7.3 Nuance Communications (US) Call Center AI Major Product Offerings 7.7.4 Nuance Communications (US) Call Center AI Revenue in Global Market (2017-2022) 7.7.5 Nuance Communications (US) Key News 7.8 Avaya (US) 7.8.1 Avaya (US) Corporate Summary 7.8.2 Avaya (US) Business Overview 7.8.3 Avaya (US) Call Center AI Major Product Offerings 7.8.4 Avaya (US) Call Center AI Revenue in Global Market (2017-2022) 7.8.5 Avaya (US) Key News 7.9 Haptik (India) 7.9.1 Haptik (India) Corporate Summary 7.9.2 Haptik (India) Business Overview 7.9.3 Haptik (India) Call Center AI Major Product Offerings 7.9.4 Haptik (India) Call Center AI Revenue in Global Market (2017-2022) 7.9.5 Haptik (India) Key News 7.10 Artificial Solutions (Spain) 7.10.1 Artificial Solutions (Spain) Corporate Summary 7.10.2 Artificial Solutions (Spain) Business Overview 7.10.3 Artificial Solutions (Spain) Call Center AI Major Product Offerings 7.10.4 Artificial Solutions (Spain) Call Center AI Revenue in Global Market (2017-2022) 7.10.5 Artificial Solutions (Spain) Key News 7.11 Zendesk (US) 7.11.1 Zendesk (US) Corporate Summary 7.11.2 Zendesk (US) Business Overview 7.11.3 Zendesk (US) Call Center AI Major Product Offerings 7.11.4 Zendesk (US) Call Center AI Revenue in Global Market (2017-2022) 7.11.5 Zendesk (US) Key News 7.12 Conversica (US) 7.12.1 Conversica (US) Corporate Summary 7.12.2 Conversica (US) Business Overview 7.12.3 Conversica (US) Call Center AI Major Product Offerings 7.12.4 Conversica (US) Call Center AI Revenue in Global Market (2017-2022) 7.12.5 Conversica (US) Key News 7.13 Rulai (US) 7.13.1 Rulai (US) Corporate Summary 7.13.2 Rulai (US) Business Overview 7.13.3 Rulai (US) Call Center AI Major Product Offerings 7.13.4 Rulai (US) Call Center AI Revenue in Global Market (2017-2022) 7.13.5 Rulai (US) Key News 7.14 Inbenta Technologies (US) 7.14.1 Inbenta Technologies (US) Corporate Summary 7.14.2 Inbenta Technologies (US) Business Overview 7.14.3 Inbenta Technologies (US) Call Center AI Major Product Offerings 7.14.4 Inbenta Technologies (US) Call Center AI Revenue in Global Market (2017-2022) 7.14.5 Inbenta Technologies (US) Key News 7.15 Kore.ai (US) 7.15.1 Kore.ai (US) Corporate Summary 7.15.2 Kore.ai (US) Business Overview 7.15.3 Kore.ai (US) Call Center AI Major Product Offerings 7.15.4 Kore.ai (US) Call Center AI Revenue in Global Market (2017-2022) 7.15.5 Kore.ai (US) Key News 7.16 EdgeVerve Systems (Infosys) (India) 7.16.1 EdgeVerve Systems (Infosys) (India) Corporate Summary 7.16.2 EdgeVerve Systems (Infosys) (India) Business Overview 7.16.3 EdgeVerve Systems (Infosys) (India) Call Center AI Major Product Offerings 7.16.4 EdgeVerve Systems (Infosys) (India) Call Center AI Revenue in Global Market (2017-2022) 7.16.5 EdgeVerve Systems (Infosys) (India) Key News 7.17 Pypestream (US) 7.17.1 Pypestream (US) Corporate Summary 7.17.2 Pypestream (US) Business Overview 7.17.3 Pypestream (US) Call Center AI Major Product Offerings 7.17.4 Pypestream (US) Call Center AI Revenue in Global Market (2017-2022) 7.17.5 Pypestream (US) Key News 7.18 Avaamo (US) 7.18.1 Avaamo (US) Corporate Summary 7.18.2 Avaamo (US) Business Overview 7.18.3 Avaamo (US) Call Center AI Major Product Offerings 7.18.4 Avaamo (US) Call Center AI Revenue in Global Market (2017-2022) 7.18.5 Avaamo (US) Key News 7.19 Talkdesk (US) 7.19.1 Talkdesk (US) Corporate Summary 7.19.2 Talkdesk (US) Business Overview 7.19.3 Talkdesk (US) Call Center AI Major Product Offerings 7.19.4 Talkdesk (US) Call Center AI Revenue in Global Market (2017-2022) 7.19.5 Talkdesk (US) Key News 7.20 NICE inContact (US) 7.20.1 NICE inContact (US) Corporate Summary 7.20.2 NICE inContact (US) Business Overview 7.20.3 NICE inContact (US) Call Center AI Major Product Offerings 7.20.4 NICE inContact (US) Call Center AI Revenue in Global Market (2017-2022) 7.20.5 NICE inContact (US) Key News 7.21 Creative Virtual (UK) 7.21.1 Creative Virtual (UK) Corporate Summary 7.21.2 Creative Virtual (UK) Business Overview 7.21.3 Creative Virtual (UK) Call Center AI Major Product Offerings 7.21.4 Creative Virtual (UK) Call Center AI Revenue in Global Market (2017-2022) 7.21.5 Creative Virtual (UK) Key News 8 Conclusion 9 Appendix 9.1 Note 9.2 Examples of Clients 9.3 Disclaimer
List of Tables Table 1. Call Center AI Market Opportunities & Trends in Global Market Table 2. Call Center AI Market Drivers in Global Market Table 3. Call Center AI Market Restraints in Global Market Table 4. Key Players of Call Center AI in Global Market Table 5. Top Call Center AI Players in Global Market, Ranking by Revenue (2021) Table 6. Global Call Center AI Revenue by Companies, (US$, Mn), 2017-2022 Table 7. Global Call Center AI Revenue Share by Companies, 2017-2022 Table 8. Global Companies Call Center AI Product Type Table 9. List of Global Tier 1 Call Center AI Companies, Revenue (US$, Mn) in 2021 and Market Share Table 10. List of Global Tier 2 and Tier 3 Call Center AI Companies, Revenue (US$, Mn) in 2021 and Market Share Table 11. By Type – Global Call Center AI Revenue, (US$, Mn), 2021 & 2028 Table 12. By Type - Call Center AI Revenue in Global (US$, Mn), 2017-2022 Table 13. By Type - Call Center AI Revenue in Global (US$, Mn), 2023-2028 Table 14. By Application – Global Call Center AI Revenue, (US$, Mn), 2021 & 2028 Table 15. By Application - Call Center AI Revenue in Global (US$, Mn), 2017-2022 Table 16. By Application - Call Center AI Revenue in Global (US$, Mn), 2023-2028 Table 17. By Region – Global Call Center AI Revenue, (US$, Mn), 2021 & 2028 Table 18. By Region - Global Call Center AI Revenue (US$, Mn), 2017-2022 Table 19. By Region - Global Call Center AI Revenue (US$, Mn), 2023-2028 Table 20. By Country - North America Call Center AI Revenue, (US$, Mn), 2017-2022 Table 21. By Country - North America Call Center AI Revenue, (US$, Mn), 2023-2028 Table 22. By Country - Europe Call Center AI Revenue, (US$, Mn), 2017-2022 Table 23. By Country - Europe Call Center AI Revenue, (US$, Mn), 2023-2028 Table 24. By Region - Asia Call Center AI Revenue, (US$, Mn), 2017-2022 Table 25. By Region - Asia Call Center AI Revenue, (US$, Mn), 2023-2028 Table 26. By Country - South America Call Center AI Revenue, (US$, Mn), 2017-2022 Table 27. By Country - South America Call Center AI Revenue, (US$, Mn), 2023-2028 Table 28. By Country - Middle East & Africa Call Center AI Revenue, (US$, Mn), 2017-2022 Table 29. By Country - Middle East & Africa Call Center AI Revenue, (US$, Mn), 2023-2028 Table 30. IBM (US) Corporate Summary Table 31. IBM (US) Call Center AI Product Offerings Table 32. IBM (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 33. Google (US) Corporate Summary Table 34. Google (US) Call Center AI Product Offerings Table 35. Google (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 36. Microsoft (US) Corporate Summary Table 37. Microsoft (US) Call Center AI Product Offerings Table 38. Microsoft (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 39. Oracle (US) Corporate Summary Table 40. Oracle (US) Call Center AI Product Offerings Table 41. Oracle (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 42. SAP (Germany) Corporate Summary Table 43. SAP (Germany) Call Center AI Product Offerings Table 44. SAP (Germany) Call Center AI Revenue (US$, Mn), (2017-2022) Table 45. AWS (US) Corporate Summary Table 46. AWS (US) Call Center AI Product Offerings Table 47. AWS (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 48. Nuance Communications (US) Corporate Summary Table 49. Nuance Communications (US) Call Center AI Product Offerings Table 50. Nuance Communications (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 51. Avaya (US) Corporate Summary Table 52. Avaya (US) Call Center AI Product Offerings Table 53. Avaya (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 54. Haptik (India) Corporate Summary Table 55. Haptik (India) Call Center AI Product Offerings Table 56. Haptik (India) Call Center AI Revenue (US$, Mn), (2017-2022) Table 57. Artificial Solutions (Spain) Corporate Summary Table 58. Artificial Solutions (Spain) Call Center AI Product Offerings Table 59. Artificial Solutions (Spain) Call Center AI Revenue (US$, Mn), (2017-2022) Table 60. Zendesk (US) Corporate Summary Table 61. Zendesk (US) Call Center AI Product Offerings Table 62. Zendesk (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 63. Conversica (US) Corporate Summary Table 64. Conversica (US) Call Center AI Product Offerings Table 65. Conversica (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 66. Rulai (US) Corporate Summary Table 67. Rulai (US) Call Center AI Product Offerings Table 68. Rulai (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 69. Inbenta Technologies (US) Corporate Summary Table 70. Inbenta Technologies (US) Call Center AI Product Offerings Table 71. Inbenta Technologies (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 72. Kore.ai (US) Corporate Summary Table 73. Kore.ai (US) Call Center AI Product Offerings Table 74. Kore.ai (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 75. EdgeVerve Systems (Infosys) (India) Corporate Summary Table 76. EdgeVerve Systems (Infosys) (India) Call Center AI Product Offerings Table 77. EdgeVerve Systems (Infosys) (India) Call Center AI Revenue (US$, Mn), (2017-2022) Table 78. Pypestream (US) Corporate Summary Table 79. Pypestream (US) Call Center AI Product Offerings Table 80. Pypestream (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 81. Avaamo (US) Corporate Summary Table 82. Avaamo (US) Call Center AI Product Offerings Table 83. Avaamo (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 84. Talkdesk (US) Corporate Summary Table 85. Talkdesk (US) Call Center AI Product Offerings Table 86. Talkdesk (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 87. NICE inContact (US) Corporate Summary Table 88. NICE inContact (US) Call Center AI Product Offerings Table 89. NICE inContact (US) Call Center AI Revenue (US$, Mn), (2017-2022) Table 90. Creative Virtual (UK) Corporate Summary Table 91. Creative Virtual (UK) Call Center AI Product Offerings Table 92. Creative Virtual (UK) Call Center AI Revenue (US$, Mn), (2017-2022) List of Figures Figure 1. Call Center AI Segment by Type in 2021 Figure 2. Call Center AI Segment by Application in 2021 Figure 3. Global Call Center AI Market Overview: 2021 Figure 4. Key Caveats Figure 5. Global Call Center AI Market Size: 2021 VS 2028 (US$, Mn) Figure 6. Global Call Center AI Revenue, 2017-2028 (US$, Mn) Figure 7. The Top 3 and 5 Players Market Share by Call Center AI Revenue in 2021 Figure 8. By Type - Global Call Center AI Revenue Market Share, 2017-2028 Figure 9. By Application - Global Call Center AI Revenue Market Share, 2017-2028 Figure 10. By Region - Global Call Center AI Revenue Market Share, 2017-2028 Figure 11. By Country - North America Call Center AI Revenue Market Share, 2017-2028 Figure 12. US Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 13. Canada Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 14. Mexico Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 15. By Country - Europe Call Center AI Revenue Market Share, 2017-2028 Figure 16. Germany Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 17. France Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 18. U.K. Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 19. Italy Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 20. Russia Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 21. Nordic Countries Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 22. Benelux Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 23. By Region - Asia Call Center AI Revenue Market Share, 2017-2028 Figure 24. China Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 25. Japan Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 26. South Korea Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 27. Southeast Asia Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 28. India Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 29. By Country - South America Call Center AI Revenue Market Share, 2017-2028 Figure 30. Brazil Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 31. Argentina Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 32. By Country - Middle East & Africa Call Center AI Revenue Market Share, 2017-2028 Figure 33. Turkey Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 34. Israel Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 35. Saudi Arabia Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 36. UAE Call Center AI Revenue, (US$, Mn), 2017-2028 Figure 37. IBM (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 38. Google (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 39. Microsoft (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 40. Oracle (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 41. SAP (Germany) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 42. AWS (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 43. Nuance Communications (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 44. Avaya (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 45. Haptik (India) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 46. Artificial Solutions (Spain) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 47. Zendesk (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 48. Conversica (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 49. Rulai (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 50. Inbenta Technologies (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 51. Kore.ai (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 52. EdgeVerve Systems (Infosys) (India) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 53. Pypestream (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 54. Avaamo (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 55. Talkdesk (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 56. NICE inContact (US) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022) Figure 57. Creative Virtual (UK) Call Center AI Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
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