Customer Relationship Management (CRM) Platform Market, Global Outlook and Forecast 2023-2028

Report ID: 1068863 | Published Date: Jan 2025 | No. of Page: 64 | Base Year: 2024 | Rating: 4.4 | Webstory: Check our Web story
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1 Introduction to Research & Analysis Reports
    1.1 Customer Relationship Management (CRM) Platform Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer Relationship Management (CRM) Platform Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management (CRM) Platform Overall Market Size
    2.1 Global Customer Relationship Management (CRM) Platform Market Size: 2021 VS 2028
    2.2 Global Customer Relationship Management (CRM) Platform Market Size, Prospects & Forecasts: 2017-2028
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer Relationship Management (CRM) Platform Players in Global Market
    3.2 Top Global Customer Relationship Management (CRM) Platform Companies Ranked by Revenue
    3.3 Global Customer Relationship Management (CRM) Platform Revenue by Companies
    3.4 Top 3 and Top 5 Customer Relationship Management (CRM) Platform Companies in Global Market, by Revenue in 2021
    3.5 Global Companies Customer Relationship Management (CRM) Platform Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management (CRM) Platform Players in Global Market
        3.6.1 List of Global Tier 1 Customer Relationship Management (CRM) Platform Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management (CRM) Platform Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 by Type - Global Customer Relationship Management (CRM) Platform Market Size Markets, 2021 & 2028
        4.1.2 On-premise
        4.1.3 Cloud
    4.2 By Type - Global Customer Relationship Management (CRM) Platform Revenue & Forecasts
        4.2.1 By Type - Global Customer Relationship Management (CRM) Platform Revenue, 2017-2022
        4.2.2 By Type - Global Customer Relationship Management (CRM) Platform Revenue, 2023-2028
        4.2.3 By Type - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer Relationship Management (CRM) Platform Market Size, 2021 & 2028
        5.1.2 BFSI
        5.1.3 Retail
        5.1.4 Healthcare
        5.1.5 IT & Telecom
        5.1.6 Manufacturing
        5.1.7 Government & Education
        5.1.8 Others
    5.2 By Application - Global Customer Relationship Management (CRM) Platform Revenue & Forecasts
        5.2.1 By Application - Global Customer Relationship Management (CRM) Platform Revenue, 2017-2022
        5.2.2 By Application - Global Customer Relationship Management (CRM) Platform Revenue, 2023-2028
        5.2.3 By Application - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
6 Sights by Region
    6.1 By Region - Global Customer Relationship Management (CRM) Platform Market Size, 2021 & 2028
    6.2 By Region - Global Customer Relationship Management (CRM) Platform Revenue & Forecasts
        6.2.1 By Region - Global Customer Relationship Management (CRM) Platform Revenue, 2017-2022
        6.2.2 By Region - Global Customer Relationship Management (CRM) Platform Revenue, 2023-2028
        6.2.3 By Region - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
    6.3 North America
        6.3.1 By Country - North America Customer Relationship Management (CRM) Platform Revenue, 2017-2028
        6.3.2 US Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.3.3 Canada Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.3.4 Mexico Customer Relationship Management (CRM) Platform Market Size, 2017-2028
    6.4 Europe
        6.4.1 By Country - Europe Customer Relationship Management (CRM) Platform Revenue, 2017-2028
        6.4.2 Germany Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.4.3 France Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.4.4 U.K. Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.4.5 Italy Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.4.6 Russia Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.4.7 Nordic Countries Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.4.8 Benelux Customer Relationship Management (CRM) Platform Market Size, 2017-2028
    6.5 Asia
        6.5.1 By Region - Asia Customer Relationship Management (CRM) Platform Revenue, 2017-2028
        6.5.2 China Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.5.3 Japan Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.5.4 South Korea Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.5.5 Southeast Asia Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.5.6 India Customer Relationship Management (CRM) Platform Market Size, 2017-2028
    6.6 South America
        6.6.1 By Country - South America Customer Relationship Management (CRM) Platform Revenue, 2017-2028
        6.6.2 Brazil Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.6.3 Argentina Customer Relationship Management (CRM) Platform Market Size, 2017-2028
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer Relationship Management (CRM) Platform Revenue, 2017-2028
        6.7.2 Turkey Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.7.3 Israel Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.7.4 Saudi Arabia Customer Relationship Management (CRM) Platform Market Size, 2017-2028
        6.7.5 UAE Customer Relationship Management (CRM) Platform Market Size, 2017-2028
7 Players Profiles
    7.1 Salesforce
        7.1.1 Salesforce Corporate Summary
        7.1.2 Salesforce Business Overview
        7.1.3 Salesforce Customer Relationship Management (CRM) Platform Major Product Offerings
        7.1.4 Salesforce Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.1.5 Salesforce Key News
    7.2 Oracle
        7.2.1 Oracle Corporate Summary
        7.2.2 Oracle Business Overview
        7.2.3 Oracle Customer Relationship Management (CRM) Platform Major Product Offerings
        7.2.4 Oracle Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.2.5 Oracle Key News
    7.3 SAP
        7.3.1 SAP Corporate Summary
        7.3.2 SAP Business Overview
        7.3.3 SAP Customer Relationship Management (CRM) Platform Major Product Offerings
        7.3.4 SAP Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.3.5 SAP Key News
    7.4 Adobe Systems
        7.4.1 Adobe Systems Corporate Summary
        7.4.2 Adobe Systems Business Overview
        7.4.3 Adobe Systems Customer Relationship Management (CRM) Platform Major Product Offerings
        7.4.4 Adobe Systems Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.4.5 Adobe Systems Key News
    7.5 IBM
        7.5.1 IBM Corporate Summary
        7.5.2 IBM Business Overview
        7.5.3 IBM Customer Relationship Management (CRM) Platform Major Product Offerings
        7.5.4 IBM Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.5.5 IBM Key News
    7.6 Genesys Telecommunications Laboratories
        7.6.1 Genesys Telecommunications Laboratories Corporate Summary
        7.6.2 Genesys Telecommunications Laboratories Business Overview
        7.6.3 Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Major Product Offerings
        7.6.4 Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.6.5 Genesys Telecommunications Laboratories Key News
    7.7 Microsoft
        7.7.1 Microsoft Corporate Summary
        7.7.2 Microsoft Business Overview
        7.7.3 Microsoft Customer Relationship Management (CRM) Platform Major Product Offerings
        7.7.4 Microsoft Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.7.5 Microsoft Key News
    7.8 Nice Systems
        7.8.1 Nice Systems Corporate Summary
        7.8.2 Nice Systems Business Overview
        7.8.3 Nice Systems Customer Relationship Management (CRM) Platform Major Product Offerings
        7.8.4 Nice Systems Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.8.5 Nice Systems Key News
    7.9 Verint Systems Inc.
        7.9.1 Verint Systems Inc. Corporate Summary
        7.9.2 Verint Systems Inc. Business Overview
        7.9.3 Verint Systems Inc. Customer Relationship Management (CRM) Platform Major Product Offerings
        7.9.4 Verint Systems Inc. Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.9.5 Verint Systems Inc. Key News
    7.10 Pegasystems
        7.10.1 Pegasystems Corporate Summary
        7.10.2 Pegasystems Business Overview
        7.10.3 Pegasystems Customer Relationship Management (CRM) Platform Major Product Offerings
        7.10.4 Pegasystems Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.10.5 Pegasystems Key News
    7.11 IQVIA
        7.11.1 IQVIA Corporate Summary
        7.11.2 IQVIA Business Overview
        7.11.3 IQVIA Customer Relationship Management (CRM) Platform Major Product Offerings
        7.11.4 IQVIA Customer Relationship Management (CRM) Platform Revenue in Global Market (2017-2022)
        7.11.5 IQVIA Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

List of Tables
    Table 1. Customer Relationship Management (CRM) Platform Market Opportunities & Trends in Global Market
    Table 2. Customer Relationship Management (CRM) Platform Market Drivers in Global Market
    Table 3. Customer Relationship Management (CRM) Platform Market Restraints in Global Market
    Table 4. Key Players of Customer Relationship Management (CRM) Platform in Global Market
    Table 5. Top Customer Relationship Management (CRM) Platform Players in Global Market, Ranking by Revenue (2021)
    Table 6. Global Customer Relationship Management (CRM) Platform Revenue by Companies, (US$, Mn), 2017-2022
    Table 7. Global Customer Relationship Management (CRM) Platform Revenue Share by Companies, 2017-2022
    Table 8. Global Companies Customer Relationship Management (CRM) Platform Product Type
    Table 9. List of Global Tier 1 Customer Relationship Management (CRM) Platform Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 Customer Relationship Management (CRM) Platform Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 11. By Type – Global Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2021 & 2028
    Table 12. By Type - Customer Relationship Management (CRM) Platform Revenue in Global (US$, Mn), 2017-2022
    Table 13. By Type - Customer Relationship Management (CRM) Platform Revenue in Global (US$, Mn), 2023-2028
    Table 14. By Application – Global Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2021 & 2028
    Table 15. By Application - Customer Relationship Management (CRM) Platform Revenue in Global (US$, Mn), 2017-2022
    Table 16. By Application - Customer Relationship Management (CRM) Platform Revenue in Global (US$, Mn), 2023-2028
    Table 17. By Region – Global Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2021 & 2028
    Table 18. By Region - Global Customer Relationship Management (CRM) Platform Revenue (US$, Mn), 2017-2022
    Table 19. By Region - Global Customer Relationship Management (CRM) Platform Revenue (US$, Mn), 2023-2028
    Table 20. By Country - North America Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2022
    Table 21. By Country - North America Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2023-2028
    Table 22. By Country - Europe Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2022
    Table 23. By Country - Europe Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2023-2028
    Table 24. By Region - Asia Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2022
    Table 25. By Region - Asia Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2023-2028
    Table 26. By Country - South America Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2022
    Table 27. By Country - South America Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2023-2028
    Table 28. By Country - Middle East & Africa Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2022
    Table 29. By Country - Middle East & Africa Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2023-2028
    Table 30. Salesforce Corporate Summary
    Table 31. Salesforce Customer Relationship Management (CRM) Platform Product Offerings
    Table 32. Salesforce Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
    Table 33. Oracle Corporate Summary
    Table 34. Oracle Customer Relationship Management (CRM) Platform Product Offerings
    Table 35. Oracle Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
    Table 36. SAP Corporate Summary
    Table 37. SAP Customer Relationship Management (CRM) Platform Product Offerings
    Table 38. SAP Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
    Table 39. Adobe Systems Corporate Summary
    Table 40. Adobe Systems Customer Relationship Management (CRM) Platform Product Offerings
    Table 41. Adobe Systems Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
    Table 42. IBM Corporate Summary
    Table 43. IBM Customer Relationship Management (CRM) Platform Product Offerings
    Table 44. IBM Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
    Table 45. Genesys Telecommunications Laboratories Corporate Summary
    Table 46. Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Product Offerings
    Table 47. Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
    Table 48. Microsoft Corporate Summary
    Table 49. Microsoft Customer Relationship Management (CRM) Platform Product Offerings
    Table 50. Microsoft Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
    Table 51. Nice Systems Corporate Summary
    Table 52. Nice Systems Customer Relationship Management (CRM) Platform Product Offerings
    Table 53. Nice Systems Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
    Table 54. Verint Systems Inc. Corporate Summary
    Table 55. Verint Systems Inc. Customer Relationship Management (CRM) Platform Product Offerings
    Table 56. Verint Systems Inc. Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
    Table 57. Pegasystems Corporate Summary
    Table 58. Pegasystems Customer Relationship Management (CRM) Platform Product Offerings
    Table 59. Pegasystems Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
    Table 60. IQVIA Corporate Summary
    Table 61. IQVIA Customer Relationship Management (CRM) Platform Product Offerings
    Table 62. IQVIA Customer Relationship Management (CRM) Platform Revenue (US$, Mn), (2017-2022)
List of Figures
    Figure 1. Customer Relationship Management (CRM) Platform Segment by Type in 2021
    Figure 2. Customer Relationship Management (CRM) Platform Segment by Application in 2021
    Figure 3. Global Customer Relationship Management (CRM) Platform Market Overview: 2021
    Figure 4. Key Caveats
    Figure 5. Global Customer Relationship Management (CRM) Platform Market Size: 2021 VS 2028 (US$, Mn)
    Figure 6. Global Customer Relationship Management (CRM) Platform Revenue, 2017-2028 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by Customer Relationship Management (CRM) Platform Revenue in 2021
    Figure 8. By Type - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
    Figure 9. By Application - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
    Figure 10. By Region - Global Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
    Figure 11. By Country - North America Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
    Figure 12. US Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 13. Canada Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 14. Mexico Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 15. By Country - Europe Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
    Figure 16. Germany Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 17. France Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 18. U.K. Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 19. Italy Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 20. Russia Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 21. Nordic Countries Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 22. Benelux Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 23. By Region - Asia Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
    Figure 24. China Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 25. Japan Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 26. South Korea Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 27. Southeast Asia Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 28. India Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 29. By Country - South America Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
    Figure 30. Brazil Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 31. Argentina Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 32. By Country - Middle East & Africa Customer Relationship Management (CRM) Platform Revenue Market Share, 2017-2028
    Figure 33. Turkey Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 34. Israel Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 35. Saudi Arabia Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 36. UAE Customer Relationship Management (CRM) Platform Revenue, (US$, Mn), 2017-2028
    Figure 37. Salesforce Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 38. Oracle Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 39. SAP Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 40. Adobe Systems Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 41. IBM Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 42. Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 43. Microsoft Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 44. Nice Systems Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 45. Verint Systems Inc. Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 46. Pegasystems Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 47. IQVIA Customer Relationship Management (CRM) Platform Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
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Frequently Asked Questions
Customer Relationship Management Platform Market In Global report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Customer Relationship Management Platform Market In Global report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Customer Relationship Management Platform Market In Global report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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