Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
This report contains market size and forecasts of Customer Relationship Management (CRM) Platform in Global, including the following market information:
Global Customer Relationship Management (CRM) Platform Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Customer Relationship Management (CRM) Platform market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
On-premise Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Customer Relationship Management (CRM) Platform include Salesforce, Oracle, SAP, Adobe Systems, IBM, Genesys Telecommunications Laboratories, Microsoft, Nice Systems and Verint Systems Inc., etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Relationship Management (CRM) Platform companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Relationship Management (CRM) Platform Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Customer Relationship Management (CRM) Platform Market Segment Percentages, by Type, 2021 (%)
On-premise
Cloud
Global Customer Relationship Management (CRM) Platform Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Customer Relationship Management (CRM) Platform Market Segment Percentages, by Application, 2021 (%)
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government & Education
Others
Global Customer Relationship Management (CRM) Platform Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Customer Relationship Management (CRM) Platform Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Relationship Management (CRM) Platform revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Customer Relationship Management (CRM) Platform revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Salesforce
Oracle
SAP
Adobe Systems
IBM
Genesys Telecommunications Laboratories
Microsoft
Nice Systems
Verint Systems Inc.
Pegasystems
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