Customer Experience Analytic is part of customer experience management and it is critical for an organization to understand customer feedback. Customer experience analysis provides business entities the opportunity to analyze key populations and allows identification of potential customers to make them more loyal to their products and services.
This report contains market size and forecasts of Customer Experience Analytics in Global, including the following market information:
Global Customer Experience Analytics Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Customer Experience Analytics market was valued at 6405.1 million in 2021 and is projected to reach US$ 10670 million by 2028, at a CAGR of 7.6% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Social Media Analytical Tools Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Customer Experience Analytics include OpenText Corporation, Oracle Corporation, Nokia Networks, Avaya Inc., HP Inc, Adobe Systems Incorporated, IBM Corporation, Tech Mahindra Limited and SAS Institute Inc. etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Experience Analytics companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Experience Analytics Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Customer Experience Analytics Market Segment Percentages, by Type, 2021 (%)
Social Media Analytical Tools
Web Analytical Tools
Dashboard and Reporting Tools
Other
Global Customer Experience Analytics Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Customer Experience Analytics Market Segment Percentages, by Application, 2021 (%)
Telecommunications and IT
Media and Entertainment
Health Care
Transportation and Logistics
Other
Global Customer Experience Analytics Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Customer Experience Analytics Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Experience Analytics revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Customer Experience Analytics revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
OpenText Corporation
Oracle Corporation
Nokia Networks
Avaya Inc.
HP Inc
Adobe Systems Incorporated
IBM Corporation
Tech Mahindra Limited
SAS Institute Inc