Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.
This report contains market size and forecasts of Contact and Call Centre Outsourcing in Global, including the following market information:
Global Contact and Call Centre Outsourcing Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Contact and Call Centre Outsourcing market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
On-Premise Type Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Contact and Call Centre Outsourcing include Teleperformance, Synnex, Alorica, Atento, Acticall Sitel Group, Arvato, Sykes, TTEC and SERCO GROUP, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Contact and Call Centre Outsourcing companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact and Call Centre Outsourcing Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Contact and Call Centre Outsourcing Market Segment Percentages, by Type, 2021 (%)
On-Premise Type
Cloud-based Type
Global Contact and Call Centre Outsourcing Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Contact and Call Centre Outsourcing Market Segment Percentages, by Application, 2021 (%)
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others
Global Contact and Call Centre Outsourcing Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Contact and Call Centre Outsourcing Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact and Call Centre Outsourcing revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Contact and Call Centre Outsourcing revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies