Call Center AI Market - Global Outlook and Forecast 2023-2028

Report ID: 1371239 | Published Date: Jan 2025 | No. of Page: 116 | Base Year: 2024 | Rating: 5 | Webstory: Check our Web story
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This report contains market size and forecasts of Call Center AI in Global, including the following market information:
Global Call Center AI Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Call Center AI market was valued at 996.2 million in 2021 and is projected to reach US$ 2236.8 million by 2028, at a CAGR of 12.2% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Call Center AI include IBM (US), Google (US), Microsoft (US), Oracle (US), SAP (Germany), AWS (US), Nuance Communications (US), Avaya (US) and Haptik (India), etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Call Center AI companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Center AI Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Call Center AI Market Segment Percentages, by Type, 2021 (%)
Cloud-Based
On-Premise
Global Call Center AI Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Call Center AI Market Segment Percentages, by Application, 2021 (%)
BFSI
Retail and E-commerce
Telecommunications
Health Care
Media and Entertainment
Global Call Center AI Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Call Center AI Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Call Center AI revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Call Center AI revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
IBM (US)
Google (US)
Microsoft (US)
Oracle (US)
SAP (Germany)
AWS (US)
Nuance Communications (US)
Avaya (US)
Haptik (India)
Artificial Solutions (Spain)
Zendesk (US)
Conversica (US)
Rulai (US)
Inbenta Technologies (US)
Kore.ai (US)
EdgeVerve Systems (Infosys) (India)
Pypestream (US)
Avaamo (US)
Talkdesk (US)
NICE inContact (US)
Creative Virtual (UK)

Frequently Asked Questions
Call Center AI Market report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Call Center AI Market report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Call Center AI Market report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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